American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,880 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19880)
Q&A (71)
Media (84)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Ruby H.
Portland , ME
10 reviews
Overall I consider this to be a good clean conscientious and courteous airline i've never had a bad experience once on the plane but I have gotten from the in-flight staff
One major good thing I can say about them is that they are cheap
Alisa A.
St. Petersburg
121 reviews
Globetrotter Expert Level 1
Very good company! I am a fan of this company! The staff was so nice! The prices are very affordable! Sometimes it takes a long time to wait for the flight but overall it was a good experience and I absolutely love the comfort and staff
Kristel Ann H.
53 reviews
Smooth flight! For an 18 hours flight we had this was just a great experience. The flught attendants are very accomodating. The planes are just spacious and the food was good
Shannon R.
Lewisville, NC
9 reviews
This is a typical, mass market airline. We have had good luck with getting to destinations on time. Customer service is average - but it must be difficult for agents to fix problems beyond their control. Not an easy job. Planes are maintained well - flight crew always friendly. 
Elisabeth A.
97 reviews
I love the services and the employees and the fact my carry on luggage doesn't cost extra money, but the seats in coach are ridiculously uncomfortable. I had a European flight and I felt like I was in pain for the entirety of the flight.
Bethany T.
S Portland, ME
75 reviews
Never really had a bad flight with AA. The thing that J hate though, is how small
Their planes are at our smaller airport in Maine. You feel that turbulence so much more. I still fly with them though. Their flights are reasonably priced
Marie T.
Houston, TX
232 reviews
Globetrotter Expert Level 3
I usually fly Southwest, but the America Airline was one of the options. Very comfortable, friendly employees. The flights and customer service is the reason why I choose American Airline. Definitely recommend everyone to fly with them.
Natalia R.
Venice, CA
14 reviews
Even though I am a delta credit card holder I find myself always flying American. All airlines have hiccups but in my experience AA has always been the most responsive to my complaints (not to mention a little less expensive than delta)
sarah l.
Chicago, IL
15 reviews
I always fly American Airlines out of habit. I usually fly out of Chicago O’Hare, where there are always a ton of American flights available. I have never had a problem with an American flight, and the employees have always been kind.
Madisyn W.
Metuchen, NJ
51 reviews
I haven’t flown with this airline in about two years but my experience was enjoyable. The plane itself was nice and the staff was very friendly. My flight was not very long and was in between lunch and dinner so I did not eat the food.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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