American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,926 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19926)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Jessica E.
Kearney, NE
162 reviews
Globetrotter Expert Level 1
I have never had any problems flying American Airlines. The flights have always been on time and the flight attendants and pilots are always kind and attentive. I am always satisfied when I fly with them so I will continue to stick with them!
Demi D.
McDonough, GA
45 reviews
Globetrotter Expert Level 1
Space is limited on their flights. I haven't flown with them in a few years bc of that. And with the price of the flights, I shouldn't have to sit in my neighbors lap on a lengthy flight. I hope, since it's been a while, things have changed.
Candace N.
Fort Wayne, IN
192 reviews
Globetrotter Expert Level 1
In general this company is good I haven't had any problems with them. They make sure that their customers are satisfied and are good at helping customers find their way through the crowd of airline over I was very satisfied. I would recommend this
Jordan C.
Dallas, TX
178 reviews
The problem with American Airlines is that, for the most part, you can't get away from them. And the thing is, they do seem to have the most options for flights, which is great. But I'm honestly sick of AA employees accosting me every time I have to travel with my little rolling suitcase (which is often). It fits their standards for being a carry on and yet, almost every time I am at the gate, someone makes me get out line so that they can make sure they aren't losing potential money on baggage fees. I also feel like their boarding group system is pretty nonsensical and for the most part, the level of service just isn't there. The last time I was flying home from Orlando, they cancelled a flight to Philadelphia and couldn't move people to another flight until the next morning. And they didn't offer hotel vouchers or anything for the inconvenience. They basically announced it over the loudspeaker and just shrugged it off and left people stranded. I've given them 2 stars only because they get me where I need to go, and I've yet to die on one of their flights.
chelsy_eichenlaub E.
New York, NY
5 reviews
I hate American Airlines. I am a platinum member and still hate flying them. They just recently started charging for a CARRY ON, even if you are a customer with status. Their flights are constantly late and their aircrafts are so outdated.
Meghan H.
3 reviews
I had flight from chicago to atlanta and a connecting flight from atlanta to alabama. We miss our 2nd leg of our flight because our first flight was delayed. The staff was pretty nice and they help me get a rental so I could drive to Alabama
michele h.
1 review
I always choose to fly american airlines if possible! great service and very comfortable. I've been on it about 5 times. No cons, only pros. customer service. favorite part is how comforting they are to customers. very pleased and satisfied 
Shas f.
Lindenhurst , NY
81 reviews
Decent airline. You can find really good price tickets that are affordable. Some of the planes are brand new depending on what you get. But I fly with American Airlines whenever I find a good price. They allow carry one which is a huge plus.
Danbee K.
94 reviews
Globetrotter Expert Level 1
They are a pretty good company if you are on a budget but don’t want super cheap tickets. The only ify part of them is, you never know if your flight will be on time. They are known to have flights not on time. And they lost my luggage too.
Kristy Q.
Mounds View
75 reviews
Globetrotter Expert Level 1
Flying American Airlines is fine. It’s convenient for us . Customer service was fine. We’ve flown a couple times with them. The experience was done; no complaints. I’d recommend to others. Just check the fine print before you book anything!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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