American Airlines Airline Company
3.93 / 5 based on 19,933 Reviews
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American Airlines Airline Company
- "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
- "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
- "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
- "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
- "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
I've traveled on American Airlines the most in my 2,000,000 miles traveled. Their service has definitely gone downhill year after year. I really hate the fact that there are no good deals any longer unless you don't fly nonstop. The rewards program is worthless any longer. There are never any flights available and when there are the connections are awful not to mention that you now have to pay extra fees on top of using miles.
Consider it as an average company. Staff more attentive if flying business class. Always clean. Food is average, overpriced as on any other airline. Sits are not comfortable for long flights, unless you r in business class
I wish I could leave them Half a star. Flights get delayed very often and I had a bad experience flying back from Mexico the sea I had purchased had been all thrown up on in the assistance didn’t bother to clean it up instead we got rerouted and I had to withstand the smell for a long period of time. I contacted the airlines file the complaint but they gave me a credit which expired and could not be extended so I was basically at a loss of $280.
Love this airline. I usually travel every summer and always choose this airline! It’s one of the bests. With pretty awesome deals as well! I really recommend buying plane tickets before hand so they come out way cheaper (:
I recently had two very positive experiences with American Airlines. The attendants were very kind and helpful. I splurged for a first class ticket and was given an extremely comfortable seat and a full delicious panini breakfast.
I have gotten some great deals through American Airlines. They offer quite a few locations to fly to and from, and the staff and planes have always been very accommodating and quality. Overall I enjoy flying with American.
Travelled from philippines to japan to the US. Had a very long delayed flight with american airlines. Went from 2 hour wait to another 1-2 hr wait again. Staff seem to be too tired to really give great customer service. 🤤😕
Customer service with American Airlines has been ridiculously difficult with me multiple times. I have not flown there recently because of how hard it is for me to like them and I would not really recommend them to anyone.
I recently flew on a newer American Airlines plane and enjoyed it much more, but the majority of the times I’ve taken one, they seem to be outdated. Maybe I just have had some bad luck? The new plane that I recently was able to enjoy was very comfortable and I especially enjoyed being able to charge my phone in my seat! That was a welcome surprise. The snacks are nice and the staff has always been friendly and helpful with me.
Overall experience is fine. Staff has been courteous, flights mostly in time. Their new class if "basic economy" is pretty lame though - no bags in the overhead bin, board very very last, no seat choices. All just to make it seem like they are affordable. And if you do accidentally book this class and then PAY to upgrad, it actually only upgrades your seat - still no overhead bags, you still board last. You are stuck in basic.
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