American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,887 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19887)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Abigail M.
11 reviews
They fly into and out of Chattanooga which is a very small airport. You can receive decent fares although you do have to pay for checked bags. You get to select your seat ahead of time and do not have to worry about remembering to check in.
Robyn Z.
Raymore, MO
145 reviews
Globetrotter Expert Level 1
American Airlines is perfect for the average, everyday traveler! You can usually find bargains, sales and special offers. They offer a superior frequent flyer mileage program. Their aircraft are typically kept clean and service is friendly.
Erin E.
Glendora, NJ
51 reviews
I like American; it isn’t my favorite airline. Short bouncy ride to Orlando. They didn’t do anything wrong, but the customer service wasn’t anything to write home about either
Kristy Q.
Mounds View
75 reviews
Globetrotter Expert Level 1
Flying American Airlines is fine. It’s convenient for us . Customer service was fine. We’ve flown a couple times with them. The experience was done; no complaints. I’d recommend to others. Just check the fine print before you book anything!
Donna C.
5 reviews
On my previous flights with American Airlines, I have found that the staff is friendly, courteous and very helpful. Prices seem to be at an average and availability of flights seem to be accessible. I will be flying again at the end of July.
Lauren L.
Ooltewah, TN
102 reviews
Globetrotter Expert Level 1
While preparing to fly home after not seeing my family for over 6 months, we booked a flight several hundred more expensive to get me home sooner. Flying across the country is not cheap already, but it was worth it. I even had my significant other pay an extra hundred to be on the same connecting flight as me. However, after a plane malfunction, we had to deplane, and I ended up extremely frustrated and delayed several hours. All that money down the drain and several hours lost. Then when I FINALLY got in to CA, they had left my baggage all the way across the country, and when it came time to deliver it to my house, it took them a good 2 days to do it. I attributed this to a fluke, however on the return flight, not only was I delayed, but I ended up having to deplane and stay at the airport for 11 hours until the next available flight. After contacting customer service and reaching out to them on Twitter, they offered me a $200 voucher to use FOR AMERICAN AIRLINES. I asked what else they could do for me and I never got a reply back. EXTREMELY unsatisfied. I wouldn't fly with them again. I would give them 0 stars if I could.
Meghan H.
3 reviews
I had flight from chicago to atlanta and a connecting flight from atlanta to alabama. We miss our 2nd leg of our flight because our first flight was delayed. The staff was pretty nice and they help me get a rental so I could drive to Alabama
Morgan S.
16 reviews
For the most part we enjoy flying American Airlines. We have experienced delays and connectivity issues, such as broken wifi, but they always compensate us for our troubles - generally in the form of vouchers to use again on their airlines.
Joey S.
Corp Christi, TX
159 reviews
Globetrotter Expert Level 1
Their website is ok. Nothing memorable and I only use it due to this is the only airline that flies out of my hometown. All tickets seem over priced compared to when I have flown other airlines. And I hate that they charge for a carry on bag.
Erin M.
Toledo, OH
161 reviews
Globetrotter Expert Level 1
I think American Airlines does a great job at offering the best service. Every flight I've taken with them as been smooth and hassle free. My only complaint is for how much it costs to fly with them, I think something should be added to the service. Very pricey!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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