American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,935 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19935)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Ashley K.
Albany, OR
111 reviews
I love flying with American. I can usually get away with checking a bag for free, because they offer it at the gate. The seats are comfortable and the snacks and beverages are standard. I'm tall so I enjoy that there is enough room for my long legs.
Kate R.
Fredericksbrg, TX
71 reviews
Globetrotter Expert Level 1
Literally every flight I have flown with American has been cancelled or delayed. It used to be a great airline but I don’t know what’s happened to it. I don’t fly it like I did, only when it’s either very very inexpensive or I have no other choice.
Stephanie W.
Sterling Hts, MI
71 reviews
Not a perfect example of ease, comfort, affordability and service, but a reliable one which is sometimes the ONLY thing you are looking for. We dont fly much amymore, but AA was always a brand you could be assured would BE there on time amd safely.
Julia G.
Chicago, IL
66 reviews
Globetrotter Expert Level 1
Nothing particularly special when compared to other airlines but I've seen worse. Haven't had too much trouble with flights being delayed and in flight staff have usually been consistently courteous. Overall I have been satisfied with this airline.
Caiti J.
Coraopolis, PA
96 reviews
I would choose American over delta any day. All of my travels with American have gone smoothly and I have had as many delays or issues with them. The service theyblrovide is great and they are at good pricing. Overall I'm satisfied with their work. 
Marian K.
41 reviews
I think most airlines are all about the bottom dollar and they don't give a hoot about the passengers. American Airlines fits that descriptions. Their customer service is just ok at best. Unfortunately the days of good customer service are gone.
Leigh Anne M.
30 reviews
Globetrotter Expert Level 1
American Airlines is probably one of the better airlines, their customer service is decent but as with all airlines they have a tendency to treat people like cattle.  Planes are small and over crowded and overbooked.  Flying is not what it used to be.
Kristen N.
69 reviews
I usually take about 4-6 American Airlines flights per year. The service is always reliable and I have never experienced any serious issues with the company. I see myself continuing to fly American and I do recommend the airline to those around me.
Lauren N.
Fort Worth, TX
454 reviews
Globetrotter Expert Level 1
I love American Airlines. There's the least amount of drama going too which is always nice. I love how insanely easy it is to use my points. The customer service reps are always super sweet. I've always had nice flight attendants. Upgrades are easy.
Marissa S.
Chattanooga, TN
115 reviews
Globetrotter Expert Level 1
I love American Airlines. We recently flew to SD to visit family. It was a very pleasant ride. The stewardess was kind and friendly. I received a drink and a snack which was delicious. I would definitely fly AS again and recommend it to my family.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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