American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
(19,998)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19998)
Q&A (71)
Media (85)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Happiness M.
Miami
7 reviews
Globetrotter Expert Level 1
I love AA! I have been flying them for at least 20 years and I've never had an issue. The flights are timely, the ticket prices are competitive and the flight crew is always pleasant. I'll be flying with American again this fall for my trip to France! Can't wait.
Diana S.
Chapel Hill, NC
32 reviews
Globetrotter Expert Level 1
I just took an international, 9 hour flight, via American Airlines and it was dreadful. The service was awful about the flight. The seats were so uncomfortable I was miserable the entire nine hours. Don’t think I’ll ever fly American again if I have the choice.
Dustin D.
MARION
1 review
They had a great first class section i flew to go California. The Flight attendant was nice and kind to me. I had a coach ticket and they asked me if i would like to move to their first class. I was shocked getting to ride first class. All I can say is thank you.
Jasmine Y.
Fairfield , CA
207 reviews
Just got back from Europe a few weeks ago and we flew back with American Airlines. It was a great experience because the seats were comfortable, the tv screens were updated and the movie selection was amazing. I love how there are USB ports to charge the phone!
Becky L.
Powder Spgs, GA
184 reviews
Globetrotter Expert Level 1
I've flown on American Airlines a couple times. I don't think there was much of a difference between them and Delta. Customer service was great and service on the plan was great. For longer flights, I will always prefer to fly on Delta. It's what I know and love.
C E.
1 review
American Airlines has great customer service. Fries fly from the beginning to end. I highly recommend using American Airlines. There are always deals you can use with their airline as well. I will definitely be flying with almerican airlines in the future. 
Colleen M.
Goodlettsville
8 reviews
Globetrotter Expert Level 1
American Airlines is great for cost/quality relationship. It's never going to be the fanciest, but it's often the cheapest! I have flown regularly my entire life, and have never had a bad experience with American, which is more than I could say for most airlines!
pao v.
5 reviews
The airline is very nice. The airplane is very clean. I have only used it a couple of times. And all my experiences have been pleasant. It was very comfortable and the flight attendants were so nice. It was overall a satisfied flight. I would fly with them again.
Aryn M.
79 reviews
The planes are pretty warm and not the best for larger individuals. Service is great though and the level of care that the flight attendants give is very welcoming. 
Natasha M.
23 reviews
I nearly missed 2 connecting flights on the same trip because of poor scheduling and delays on the airlines side. I barely made it to one flight because it was in a completely different terminal. The other one they didnt have a crew...how does that even happen?
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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