American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (21,317)
Q&A (71)
Media (91)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Isabella J.
New York, NY
53 reviews
I have had both good and bad experiences flying America. If you get a newer aircraft - it is great. However every year I fly to Brazil around Christmas time and I swear it has been the same aircraft making that flight for 30 years. It is so old and dirty and really needs to be revamped.
Jade T.
Snellville, GA
463 reviews
Globetrotter Expert Level 1
Lots of room to improve.
I travel a lot. I had some awesome flight crew flying AA, but almost all the same the flight attendants are not too friendly. That's very sad because ,in my honest opinion, some people are not looking for the best deal. Instead people look for a good experience.
Laura M.
Pembroke Pnes, FL
37 reviews
I love the rewards plan of American Airlines, I feel special with this company, they are always answering my questions and the customer service is excellent. I always try to be loyal to American Airlines
Abby M.
Winston Salem, NC
26 reviews
Always a great experience except for the time I missed my flight & arrived to my destination 12 hours late... but of course that was my fault. Other than that one fluke, I have always had a great experience & always have extremely friendly flight attendants on my flights! 
Kathy P.
Fayetteville, AR
347 reviews
They‚Äôre an alright airline coming! I‚Äôve encountered a few ‚Äúmechanical difficulties‚ÄĚ with them but I guess better safe then sorry! Delayed flights a lot but I guess it depends on the situation, weather and day. I do enjoy them because of the pricing on tickets though! They make it easy to fly!
Andrew C.
43 reviews
American Airlines has one thing that they're consistent with. I haven't been delayed more than 5 hours for a flight. On the other hand, I've had a mostly good experience with the crews whenever I travel overseas.  I might recommend them if they'd been more accommodating for my honeymoon.
Evelyn R.
25 reviews
Every time I travel, I take American Airlines. Personally I've gotten great service. My grandparents took me to Chicago as a graduation gift. I had never traveled by airplane because I was afraid. Now I wan to travel the world. Definitely would recommend AA to anyone looking to travel !
Mandy C.
Elk grove , CA
246 reviews
I've come to accept that flying and spending time in airports and airplanes will suck, pretty much no matter what. Nothing is really perfect, not everyone is polite, but that's just how it goes. Some airlines are worse than others, but as long as things go smoothly and stay on time, I'm good.
Sarah H.
72 reviews
Usually a good airline that gets me from point A to B efficiently. I use it once in a while because the pricing is usually pretty up to par compared to others. Other than the recent scandals that have broken out in the news; I've no complaints. They usually are comfortable and reliable.
Kimber Lee C.
New York, NY
74 reviews
I've been flying American Airlines since I was less that one year old . My favorite part is the juice they give with the cold ice lol strange I know I just love it . The flight attendants are always nice and professional. I would recommend American Airlines to everyone who loves flying
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
206 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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