American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,971 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19971)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Shauna M.
Fenton, MI
11 reviews
I like flying American. We usually always get complimentary snack and drink. Flights are always on time. Flight prices are always fair. I’ve had a good experience every time I’ve flown with them. Only downside is short flights are in smaller planes that are a little scary.
Olivia G.
12 reviews
I absolutely love flying American air! The seats are so comfortable! I flew this airline first class from the USA to Spain and it was the most relaxing plane ride I have ever been on! The chairs reclined so far back it was like I was laying on my bed! Such a great airline!
Chris C.
San Diego, CA
8 reviews
I have been a loyal American Airlines frequent flyer for a number of years now. I fly cross country about 6 times a year for work, and although there are other airlines that fly direct, I've kept my loyalty. Flight attendants are always great - I've never had an issue. But, the last 3-4 times I've flown for work I've had some sort of issue where they've changed my seat, canceled a flight, forced me to check bag when carry-on is within the limit, wifi doesn't work, or a rude gate agent. These are not major issues, and can happen with any airline, but the issues have become more consistent. Also, ever since the merger with US Air, you have so many people who get priority boarding or are elite, that upgrades are pretty much impossible at my level of activity. With inconvenient flight options, and lack of elite benefits because of the influx of elite flyers, it's made me question if it's worth sticking with the airline. They do have a bunch of new planes, are now starting to rollout free entertainment, and the international miles program is decent, so I'm sticking with them for now, but hope they can improve the issue areas.
Bini S.
Dallas, TX
101 reviews
Globetrotter Expert Level 1
I think AA is OK depending on time. Sometime I had problem with seat but some time it was good with good service depending on flight attendant. AA had better seat. I do not use AA airlines that much. But will be using in future for my travel. Hope to have awesome flight. 
Kenya J.
Cape Coral, FL
53 reviews
American Airlines is an amazing company! The plane is spacious and great. But I've looked up their records and seems like they have had plane crashes and that really scares me so I barely go on their anymore. But my experiences were amazing with them.
Maddie G.
65 reviews
Globetrotter Expert Level 1
It was pretty good, but it wasn't the most magical experience I've ever been on. The price is right and the customer service is pretty great. I always saw a smile on the employee faces. I didn't like how hot the plane was and how crowded, but it was worth it for the price.
AlalizMakeup ..
Tampa, FL
70 reviews
i know there is a lot of bad things said about these airlines , but i personally have never had a problem and i have flown with them many times ! i would say though it's hard to get in touch with costumer service if needed ! My plane rides are always comfortable thought :)
Glory M.
Lilburn, GA
362 reviews
Globetrotter Expert Level 1
American Airlines got me to point A to point B as smoothly as possible. I normally just go to a website like and then find the cheapest flight American Airlines is rarely one of the cheap ones so I don't really use this company. But when I do I love the free food !!
Amanda L.
Fitchburg, WI
3 reviews
Everyone is always friendly and I enjoyed my flight very much. They always offer good food and drink options and there is always someone to assist if needed. I enjoy that they will offer to check your carry on bag at no cost even if your bag is over the carry on size limit. 
Stephanie J.
Dallas, TX
12 reviews
I fly American when ever I can.  I travel often for work and I feel terrifically comfortable flying with AA!  From the booking to boarding, the mobile app and the in flight amenities and services, AA makes flying as often as I do an easy part of my work schedule!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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