American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19991)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Sadie H.
Austin , TX
151 reviews
Globetrotter Expert Level 1
Gets you where you need to go. Flights are always delayed and quality of planes really depend on where you're at - planes to and from California are always the nicest vs planes to and from south Texas. Customer service is a hit or miss
Alejandra A.
Granby, CT
11 reviews
Not the best, not the worst air line. In some countries the airline service is better. In USA the airline service suck! My flight was delayed for unknown reasons and I had to get at certain time to my connection flight from Miami to Panama. I just had 30 mins of layover. I went to the counter and told the lady my situation and she was like well, you better run. 🙄. Literally I had to run all the Miami airport and delayed the flight to Panama because of this.
Tara S.
25 reviews
Globetrotter Expert Level 1
I’m not too fond of flying with American because every experience that I have had with them so far has been disappointing. I’ve always had at the very least a delay, if not a complete cancellation of my flight. They have poor customer service and very poor service in the plane. I only fly with them when I have no other choice.
Michelle E.
Fredericksbrg, VA
21 reviews
Don’t think I’ll ever fly with American again. They waited almost two hours after boarding to have us leave the plane and we were told later that our flight got canceled due to air traffic. I was booked on a flight that was flying the next day and had to spend the night at a hotel which they refused to pay the full amount for. The next day the flight was 2hrs late. I arrived to my final destination a day late. In addition to this the food tasted horrible.
Emily W.
Scranton, PA
153 reviews
Globetrotter Expert Level 1
American Airlines is usually my go-to company when traveling. Typically, they have the lowest prices for flights. As a young woman in graduate school, the low prices are a huge plus for me. I have never had a bad experience when flying with American Airlines. The experience on flight is usually your run of the mill flight experience. Overall I would recommend it to those who are traveling on a budget and not looking to feel super pampered on their flight.
Chantelle B.
Orlando, FL
15 reviews
American Airlines is a reputable airline but the pitch space between seats is so limited. It is truly their great customer service and not so much the inside of the aircrafts they use that would make them an airline I would recommend.
Saveena D.
Fort huachuca , AZ
111 reviews
I absolutely love American Airlines they are the only airline company that I recommend and feel comfortable flying with. They are always so quick to help you and make you feel welcome. Coming from a military family they always strive to help out whether it be discounts or checking bags. They made flying with my infant child so easy they allowed him to have his own baggage and send his stroller for free. I will always strive to pick American Airlines first
Laurie A.
190 reviews
Globetrotter Expert Level 1
This is the Airlines we use the most so
Also the one we’ve had the most issues. For the most part, it is a very enjoyable experience. The flight attendants are normally very nice and have a sense of humor. The biggest issue I’ve run into is how they handle
Cancelled flights and how they handle asking people to American Airlines Airline CompanyGive up their seat because they’ve overbooked. I feel like they could definitely improve in those areas.
Maria D.
Brooklyn, NY
96 reviews
Globetrotter Expert Level 1
Went to Vegas with my family of 4, and the ride itself was great! Customer service was super helpful, and the ride went smoothly. My only complaint would be that there were not personal TVS on my plane, but the flight wasn’t too long.
6 reviews
Globetrotter Expert Level 1
I’ve used American domestically and internationally and they are great! They are one of the few airlines that offer WiFi, a port to charge your phone/electronics, free movies and music to stream during long flights & they have great options to fly both domestically and internationally! Their staff (flight attendants) are not the greatest, I’ve had some bad encounters but they aren’t the worse. But aside from that, they are one of my favorite airlines.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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