American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,909 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19909)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Geneva C.
Dallas, TX
55 reviews
It's always a decent experience . I live in dfw , America airlines hub , so it's always easy to get a flight from here and I tend to always get a decent deal . I do hate that you have to pay for your first checked bag . I understand about paying for your second , but your first ?! Come on !
Annette B.
San Francisco, CA
40 reviews
Globetrotter Expert Level 1
AA isnt perfect, but these days what airline is? I have been flying with them my entire life and there is nothing that pops out as a complaint about one of my flights using them. It would be nice if there was more leg room and better snacks available, like in the good old days, but again...what airline has that now?
Jen {.
Pittsburgh, PA
29 reviews
I have no specific complaints about American Airline. To me, it has been like flying on any other airline - airline flying isn't the best experience, and delays can happen on any airline as well. So there is nothing that particularly sticks out to me about American; I would say I am neutral.
Ariel D.
69 reviews
Flights were slightly delayed on my most recent trips, both departing and coming home. The planes were small too (when flying across country.) I was able to check my carry on for free since he flights were full so that was nice. I didn't have any issues with luggage or anything else really.
Jessica H.
7 reviews
Very enjoyable experience! (Sydney-LAX)Crew were lovely and always ready to help with any needs. Lots of entertainment options and even the food was acceptable (considering how picky I am that's impressive!).¬†I definitely recommend this airline for anyone looking to travel ‚úąÔłŹ‚úąÔłŹ Safe travels!¬†
Andreia E.
Washington, DC
138 reviews
I give this company 3 stars because we did make it to our destination in tact. HOWEVER, our luggage did not. I don't know how luggage was lost between Atlanta and DC but it did and was extremely inconvenient. Eventually our luggage was delivered to us but it's a hassle to not have your things
Natalie R.
Bensenville, IL
137 reviews
Globetrotter Expert Level 1
AA charges you for all your checked bags in the busy season. If you have a problem, you have to buy another ticket you can't changed the date and they have bad customer service. 2 stars because before southwest went international I used AA to fly to Jamaica because it was cheaper than others
Marlen C.
Brownsville, TX
98 reviews
I enjoying using this airline. It's affordable and easy to book a flight with. Their customer service is alright. I've used it a few times. I don't travel too much but I would use it again. Gets you where you need to go.
Megan C.
Watkinsville, GA
22 reviews
Flew first class from Atlanta to New York. Very friendly service, had a first class attendant all to ourselves! We were served breakfast and had a decent selection to choose from, even had a vegetarian option. Plenty of leg room and comfortable seats. Would fly with American Airlines again.
Ellen M.
Raleigh , NC
43 reviews
I grew up flying American because my dad worked for them, so they have a special place in my heart.
But you can't go wrong flying with them. As an adult I've never had any trouble with them, flights have been on time, clean, nice staff. Over all very good. They also have a lot of great direct flights.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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