American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (21,416)
Q&A (71)
Media (91)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Jen C.
6 reviews
My husband and I fly American Airlines often. On our last flight, we had our 4 month old baby and it was overall a delight. The flight attendants were so kind and supportive and one even went out of her way to make sure our baby received a Junior Aviator booklet signed by the captain to commemorate her first flight. We were thrilled!
Brianna L.
Williamsburg, VA
43 reviews
Globetrotter Expert Level 2
The frequent flyer program is horrendous and a joke, especially since combining with US Airways. I am a loyal US Airways flyer who, in May 2014, opened a US Airways credit card during the 40,000 bonus mile promotion. I paid the annual fee, yet my miles are nowhere to be found. When I call to book a flight USING MY MILES THAT I EARNED A YEAR AGO, I am told that I can't because the miles are still "pending" and "not available" on the account. However, the Barclay representative says that the miles were credited to the account in July of 2014. I am military and trying to go visit family this weekend, but because of their terrible customer service, I am going to be forced to drive because I REFUSE to pay for a plane ticket because the representatives cannot be bothered to do their jobs and make sure that their customers' frequent flyer miles are correct. $1200 in miles and I can't use them because they're "not in my account". Is this really how they expect to keep business, when their loyal customers can't even use the miles that they earned because they can't be bothered to put them on their accounts? I will make sure to NEVER recommend their company to friends and family.
hannah k.
Manhattan, KS
23 reviews
I’ve only flown american a few times, but had a very bad experience the first time i flew with them. they had overbooked my connecting flight home and I (17 at the time) was flying home with a friends family. they almost had to leave me in the dallas airport, and caused a ton of stress for me, and my friends i was flying home with!
‚ėÜ M.
New York, NY
38 reviews
Globetrotter Expert Level 1
American Airlines was a pretty good experience for me when I flew them. The staff/airline stewardesses  were all very friendly and helpful throughout the entire flight. The seats were comfortable enough and the flight took off as scheduled.  I also got the tickets at a discount at the time so all in all, good experience :)
Lorena E.
Kansas City, MO
184 reviews
Globetrotter Expert Level 1
American Airlines is a good airline.  The seating is to be expected in coach, a little bit comfortable.  The service is friendly and the price is normally good. I will fly with them again!
Camila S.
Livingston, NJ
7 reviews
I really liked how everything worked easy and fast on my trip with them. Also the Flight attendants was very polite, helpful and fun. The aircraft was nice and I enjoyed the flight. Great experience with the company.
Adriana B.
163 reviews
It does not match any airline, its punctuality and the food inside the plane is very good but very good, the attention of the staff inside the plane is unequal, they are friendly, very cheerful, attentive and very professional, always for the best attention of the passengers , Once I forgot my cell phone in the evion and returned the next day to see if I could recover it and indeed it was. The best airline
Melissa T.
Greensboro, NC
348 reviews
Globetrotter Expert Level 1
I can't really say I particularly have a favorite airline because they all are just about the same to me but out of all the airlines I've flown with this one is probably in my top few. I think the size of the plane, bigger being better obviously, is what really changes things. But definitely would recommend this airline, never had any problems with them
Lauren S.
91 reviews
I recently flew from Chicago to New York on a small plane and I had a wonderful time. The flight attendant was incredibly attentive and sincerely seemed like he wanted to help all of the guests on the flight. It was a wonderful experience.
Pri O.
Kissimmee, FL
4 reviews
Sempre viajamos pela Am√©rica air lines, nunca tivemos nenhum problema. Gostamos e voltaremos a us√°-la em nossa pr√≥xima viajem. O pre√ßo das passagens n√£o √© dos mais baratos, mas a qualidade do atendimento e refei√ß√Ķes abordo valem a pena.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
206 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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