American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,563)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Lindsay S.
Iowa City, IA
8 reviews
The flight attendants could use a little work. I was returning to my seat from the bathroom and a flight attendant was headed my way. Instead of turning to the side so we both could pass, she just kept walking towards me so I had to walk back to the end of the plane so I could have enough room to get by her. Awkward.
Maggie A.
Philadelphia, PA
67 reviews
I always liked flying American. I've never had a problem with a flight, rude crew member, or bad customer service. When I flew first class on American to my honeymoon it was absolutely fantastic. But even when I fly couch I've never had a bad experience. They also offer a good amount of rewards and sign ups as well.
Alexandra C.
Los Angeles
37 reviews
I've flown several times with American Airlines and most of the customer service I have received has been good. I tend to avoid them sometimes because there were 2 times where it felt like the pilot was driving really aggressively and the landings were awful. Also I spend too much money paying for my average suitcase.
Arielle D.
Livermore, CA
43 reviews
Although this airline is riddled with delays, the helpful and friendly service I receive at (most) airports and onboard their with their Legacy AA in-flight teams makes all the difference. I have seen the change in this company since the merge and I hope that they are able to regain their status as my favorite airline.
Alyssa R.
Fenton, MI
28 reviews
When living in Charlotte, NC flying American is by far the  most convenient. Customer service was generally decent, though prices appear to be influenced by their heavy presence at the CLT airport. The planes and service aren't the best but most American companies can't compare with other countries' airlines. 
Camila C.
59 reviews
Globetrotter Expert Level 1
It's a hit or miss with American Airlines. I've had trips that have gone smoothly and some of that have been straight out of a nightmare with day-long delays, bad customer service, and an unorganized plan. I give it two stars because even when it's been ok, it's never been great. Will fly anything before American. 
Meredith M.
Norwood, MA
41 reviews
American Airlines is a decent airline. I haven't had any issues with them that I can remember.  The reason I give them three stars is because when I traveled abroad overseas, they only utilized planes without entertainment build into the seats.  They need to get competitive with British Airways and Aer Lingus!
Brittaney S.
West Jordan , UT
33 reviews
We have used American Airlines at various times in the last decade. I don't remember specific experiences but I think that's a good thing! Usually when I have memorable flights it's because they weren't good. I am afraid of flying so I zone out as soon as I board and try and sleep or close my eyes for the entire flight.
Katie W.
Macedonia, OH
49 reviews
I enjoy American Airlines. Even when I had a mechanical issue on one flight and in turn missed my connection, they took care if it with ease and set me up in a hotel nearby and put me on the next earliest flight. No complaints!
Bessem A.
Smyrna, GA
53 reviews
I have flown with American Airlines a few times before, and I have never had a bad experience when traveling with them. They're crew was attentive and accommodating and the flight was smooth with minimal issues if any. I appreciate the amazing service of this airline company. American Airlines Airline Company
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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