American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,590)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Hannah B.
St. Louis, MO
14 reviews
Flying on American is a great experience, and it's easy to find flight deals. I would give it five stars if it was *quite* as affordable as my favorite airline, but I can't complain about the customer service or the excellent comfort of the planes. It's a reliable, comfortable and friendly airline that I feel confident recommending.
DeeJay W.
San Pedro, CA
40 reviews
Flew AA for an interview. Nothing too spectacular about it. Flight attendants didn't have too much personality but went through the motions. They're snack choices we're pretty bland as well (peanuts)! Compared to what you get from other airlines it was a bit underwhelming but the airline gotme and from my destination without delay. 
Kia W.
Decatur, IL
45 reviews
My very first flight was an American airlines flight when I was 18. I was scared to death but the crew made me feel safe. To this day it's my go to if I have to get on a plane. They put you at ease and are friendly as hell. I love their flight crews(especially the international ones), they always make sure you're taken care of. 
Awilda F.
75 reviews
Amerian Airlines was one of my favorite back in the days , nowadays since me.and my family has some inconvenience with them nnot anymore. I give Customer service 7 form scale 1 to 10. Some of them are helpful somo other not really. flightattend are really nice, sympathic and helpful all the time.
Natasha C.
89 reviews
Globetrotter Expert Level 1
I used this airline one month ago to go visit my family in Dominican Republic and my favorite part is the service. My experience with the employee was awesome and good experience overall. I was satisfied with the fly
Amanda C.
South Boston , MA
74 reviews
American Airlines has great customer service and I always fly with them. I really enjoy some of their new planes where there are TV screens on the back of each seat and you can watch movies and shows right in front of you. They have great service and are very accommodating. I would recommend their services.
Aundrea H.
Davenport, FL
77 reviews
AA is one of the lead airlines here in the USA. It's spectacular customer service shows daily just how much they actually care about their guests. We love traveling with them. I just wish they were cheaper. Unfortunately it's just too expensive.
Madi R.
23 reviews
I have never had ad problem traveling with American Airlines. Being 13 hours away from my boyfriend and 8 hours away from my hometown I find myself flying a lit. I almost always use American Airlines. Their planes are never too small and I have never had an uneccessary delay. The flight attendants are always so polite and make sure you have exactly what you need to make the flight enjoyable.
Ashtyn A.
Provo, UT
14 reviews
Globetrotter Expert Level 1
They have a couple upgraded planes, but not all of them are. So it's kind of a bummer when you're paying the same price but you don't get WiFi or a personal TV screen like you did on a flight to the same place for the same price. But everyone was super friendly and did what they could to make sure everyone had exactly what they needed
Scarleth R.
Miami, FL
51 reviews
I'm not one to write reviews for airlines but #AmericanAirlines has been amazing. I had an emergency on the day I was supposed to travel, I didn't have a right to clam a refund or be excused from fees, but the #AA costumer service helped me out and I didn't have to pay anything, #AA has a very well equip team that answers fast. I totally recommend #AmericanAirlines
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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