American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,951 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19951)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
‚ėÜ M.
New York, NY
38 reviews
Globetrotter Expert Level 1
American Airlines was a pretty good experience for me when I flew them. The staff/airline stewardesses  were all very friendly and helpful throughout the entire flight. The seats were comfortable enough and the flight took off as scheduled.  I also got the tickets at a discount at the time so all in all, good experience :)
Alisha H.
Merrillville, IN
22 reviews
Traveling with kids is not usually the easiest but when you have to travel alone with a toddler and an infant with a double stroller and two car seats along with 4 large suitcases and three carry-ons. The staff foe our flight and at both airports were extremely helpful in getting us around the airport and boarding deboarding our plane
Scarleth R.
Miami, FL
48 reviews
I'm not one to write reviews for airlines but #AmericanAirlines has been amazing. I had an emergency on the day I was supposed to travel, I didn't have a right to clam a refund or be excused from fees, but the #AA costumer service helped me out and I didn't have to pay anything, #AA has a very well equip team that answers fast. I totally recommend #AmericanAirlines
Camila S.
Livingston, NJ
2 reviews
I really liked how everything worked easy and fast on my trip with them. Also the Flight attendants was very polite, helpful and fun. The aircraft was nice and I enjoyed the flight. Great experience with the company.
Madi R.
23 reviews
I have never had ad problem traveling with American Airlines. Being 13 hours away from my boyfriend and 8 hours away from my hometown I find myself flying a lit. I almost always use American Airlines. Their planes are never too small and I have never had an uneccessary delay. The flight attendants are always so polite and make sure you have exactly what you need to make the flight enjoyable.
Rumor S.
30 reviews
Globetrotter Expert Level 1
I always try to fly American whenever I travel. They truly seem to be the best option for the skies ( within a reasonable budget ). I wish their seats and leg room were a little bit bigger for us on the taller end of the spectrum, but the free movies and video games in the headrest alright great distraction from how cramped you feel.
Desiraee O.
52 reviews
I had a great experience with American Airlines in my trip to Nashville! On my way home, I had missed my flight and the next flight available had been overlayed. Because of the overlay, I was put in an absolutely gorgeous hotel for free! They also comped two meals for the aiport! American Airlines has excellent customer service! 
Bailey S.
134 reviews
I am not a fan of American airlines. I feel like they are quite over rated. I haven't had any awful experiences, but when I compared a flying Delta and United. American airlines is not my first choice. I really try not to fly American
Edie I.
Grand Prairie, TX
61 reviews
Globetrotter Expert Level 1
 American Airlines always has the best flight times. Every time I try and find different flight times with other airlines, they never seem to have better flight times. I go with American because they were always on time, the price point is amazing, the app is very simple to use, and  standby is always a breeze if it has to happen. 
Sabrina E.
Saint Louis, MO
70 reviews
The rewards program they have is great and the customer service is nice. The prices get too expensive so I'm not always able to go where I need to because of the price constraints. Always a reliable company though and gets me where I need to go!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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