American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,880 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19880)
Q&A (71)
Media (84)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Rob A.
Hazleton, PA
23 reviews
The check-in staff at JFK was friendly and helpful with my overweight baggage. I was even able to check-in my cabin baggage for free at the gate, which made my journey easier and more comfortable. Although the aircraft was spacious, it was slightly old and not in a very good condition. You have a variety of sodas and coffee or tea to choose from for your complimentary drinks which comes with a packet of pretzels. There is no complimentary wi-fi on board, which is disappointing after travelling on airlines like JetBlue. The cabin-crew was well-trained and cordial during the flight. AA staff at JFK was great and managed to get this flight to Charlotte on time.
Aircraft Boeing 737-800
Type Of Traveller Solo Leisure
Cabin Flown Economy Class
Route New York JFK to Charlotte
Date Flown January 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
Recommended yes

"cabin clean and spacious"
M Slater (United States) 17th February 2017

‚úÖ Verified Review | Flew from Albany to Charlotte with American Airlines. The cabin was clean and spacious. Considering the flight was full, I hope AA
Chandler C.
The Colony, TX
128 reviews
Globetrotter Expert Level 1
I love flying American Airlines for their quality customer service and their amazing list of cities that they fly to around the world. I know that I can always count on American Airlines for taking care of their customers in the end. From the flight attendants to the service representatives on the phone they care about their customers. 
Kate J.
Springdale , AR
76 reviews
Globetrotter Expert Level 1
American Airlines used to be one of my preferred airlines, but now I feel like it's extremely hit or miss.  The aircrafts are either really nice or really old.  Service is okay... I feel like some of the attendant experiences haven't been very good my last few flights; they weren't terrible, but kind of rude and indifferent.  
Monèt H.
Little Rock, AR
27 reviews
I use this airline often because they go nearly everywhere! Customer service is always helpful, and knowledgeable. There are usually a lot of different flight options, and oftentimes very affordable, depending on how far in advance you book.
Sally R.
Gilbert, AZ
68 reviews
Traveling with American Airlines with a newborn is a joke. They don't allow any type of pre-board for people with children. As I was sitting on the plane with my baby a worker came and yelled at me for sitting on the left side of the plane. She didn't offer any explanation for why it was not okay. I will never fly American Airlines again.
Laura M.
Sugar Land, TX
146 reviews
Globetrotter Expert Level 3
I've flown AA a few times. While the service was great and met my expectations some of the planes I was on seemed a little dated. I was mostly annoyed with the lack of overhead space available. It wouldn't even fit a carry on compliant bag! Overall I would fly again and recommend, but I do hope they figure out how to solve the space issue.
Paola P.
42 reviews
I recently went on a trip to Europe and thanks to American Airlines and company.. we arrived safe and sound! the airlines provided us with food and snacks and blankets as well for our multiple long flights. They had tvs and on our flight back home, they provided us with more space and free wifi and a variety of games, music, and shows to get involved in.
Madeline D.
74 reviews
I usually will fly with American Airlines and they have hardly ever been a disappointment. My husband I flew with them to Mexico for our honeymoon and the crew treated us to a cute little gift. It made it all even more special for us. I have had occasions where the staff was super rude with me. But not often. This is usually my go to flight!
sam f.
Provo, UT
201 reviews
Globetrotter Expert Level 1
We have never been impressed with American Airlines. The planes I've been on were extremely outdated, didn't have any leg room, and the whole experience was generally unpleasant! I also dislike that they charge extra for all luggage instead of just including it in the price! They aren't as bad as the budget airlines but they'd be my last resort!
Lizzie A.
Lexington, KY
9 reviews
I feel like my experience with American Airlines could always be better. Every time I have flown with them, at least one of my bags get damaged and I feel like staff aren't as happy to help you as the staff at Qantas are. For the price they charge, it would just be nice to have intact luggage and a friendly attitude towards customers. 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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