American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19995)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Mandy S.
45 reviews
I know that air travel is frustrating for everyone at times but, these people have a thankless job and for every unpleasant interaction, I've had dozens of over the top- going way above and beyond experiences. I love flying and I love American Airlines
Jen A.
3 reviews
We have had our flights changed the day before our flight. This caused us to have to fly into another airport and take a car service to our car in another city. They also wanted to charge us extra to sit near each other. Not thrilled with this airline.
Patrick F.
Los Angeles
6 reviews
I have become more and more unimpressed. They gutted their frequent-flier program not long ago. The service lately online hasn’t been great and the phone waits have increased. I have been a platinum and executive platinum member for the last 6 years but will no longer be this year as I switched loyalty. They are also the worst airline in responding to food allergies which admittedly I didn’t pay attention to until we discovered my son had a peanut allergy. So we avoid them now for many reasons
1 review
American Airlines is an excellent airline. Always on the care of the passengers. Their costumer service is incredible. Ther planes are always in a good condiction. I wouldnt change anything about them. Traveling with them is the best smart choice 
Heather B.
Lindon, UT
26 reviews
Every time I have flown American my experience has been great. The last time was from Chicago to Salt Lake City. I have anxiety and started to have a panic attack on the plane before we even left the gate. Traveling alone made it worse, and I ran to the front where the door was still opened and a flight attendant allowed me to stand there with the fresh air and cry until i felt better. She even cried with me a little. It was very sweet, and she continued to check on me during the flight. 
Melissa R.
Chicago , IL
51 reviews
Globetrotter Expert Level 1
I find American tends to have pretty good deals if you look in advance. They fly everywhere including internationally and there are usually several options for flight times. I will say they often have delays, sometimes seemingly unnecessarily--once they claimed to have mechanical issues on a very lightly sold flight to which we had already boarded and they moved us to the next flight out which also happened to be undersold....
Overall, they are my go to airline though as they fly everywhere.
Makala H.
Saint Louis , MO
30 reviews
American Airlines is my favorite. I haven’t flown any other airline since I was around 10. Their customer service is excellent and the flight attendants are always super nice and respectable. I have experienced flight delays but life happens so it’s not a deal breaker for me. Also tickets seem to be more affordable than a lot of other brands. I haven’t heard negative things about AA on the news lately but I can’t say the same for Delta, United, and Southwest. I’ll stick to AA for my flights.
Michelle C.
4 reviews
American Airlines is great way to travel. American Airlines has great customer services. They make checking in hassle free, im addition to seating and flight exchanges. I would definitely recommend American Airlines  to all my friends and family.
Lina P.
12 reviews
Globetrotter Expert Level 1
I really like flight with this company, thank you for offering a vegan option in they menu, the customer service is good but can’t improve, I flight very often with them is one of my favorites airlines, I would like to have better vegan food to offer.
Jordan F.
College Sta, TX
75 reviews
Though not terrible, this is not my preferred airline to fly. Customer service seemed slow and getting on board with bags and whatnot is not as convenient as other airlines. Last time I flew we had a cancelled flight, were moved to another flight, and then there was a computer error so our boarding passes did not let us on the flight we were sent to. They ended up working the issue out in the end and we got on the plane, but arrived our destination about 5 hours later than we were supposed to. 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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