American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,407)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Annie L.
20 reviews
American Airlines has decent prices from time to time, however their customer service is lacking and at times not worth the prices. However when everything runs smoothly it's great! They have great coverage across the country. However when they get delayed, they're customer service goes downhill and do not accommodate their passengers accordingly.
Maude J.
Bartlett, TN
26 reviews
Globetrotter Expert Level 1
I have a love and hate relationships with American airlines. I always had really good customer service but I usually have to deal with customer service when flights are canceled or delayed and it seems to be happening pretty often. But their airplanes are always clean and the staff on the plane are nice and always there if you have any questions.
Nyesha C.
Altamonte Spg, FL
30 reviews
Globetrotter Expert Level 1
I was a fan of American Airlines, until one travel, mid flight I was cold and asked the flight attendant for a blanket. He first ignored me, in which I politely waited 5 minutes before asking again. When asking for a blanket a second time, the flight attendant proceeded to toss the blanket to me over the heads of the guest stirring in from of me.
Mary E.
75 reviews
Globetrotter Expert Level 1
I have heard people make complaints, but I prefer American Airlines from other choices by FAR. Assigned seating is GREAT. I do not want to negotiate my seat with others once I'm on a plane. They also offer a little snack on board, which is appreciated. Can be pricey at times, but what airline isn't? Great service in and out of Charlotte, NC. 
Julie D.
N Huntingdon, PA
51 reviews
I fly to Ireland usually 1-2 times a year, and I always find American Airlines to be the fairest price and most accessible. It’s been rare that I’ve ever had issues or cancellations with my flights and the airline is super helpful should something go wrong. They are also great with accommodating my food allergies and I never have much issue with it!
Corbi P.
Atlanta, GA
191 reviews
Globetrotter Expert Level 1
Flying with his airline wasn't that bad. However I did not like the small seating, the staff on the flight that I was on was very unpleasant and unwelcoming. I'm pretty sure if I fly again with them I will not get the same results and others may say different but for me I did not like my first experience at all but the flight was very quick which made it flight better.
Elizabeth Broghanne J.
Brooklyn, NY
56 reviews
I did not have a great experience. My plane got cancelled while at the gate the customer service was overworked and understaffed and the delays were ridiculous. The airline did not do a lot to make the experience better for anyone dealing with it
Sarah S.
Pittsburgh, Pennsylvania
59 reviews
It's an okay airline. Because of the past experiences other people have been having IE the leggings incident and the overpacking incident, I try my best to steer away from airlines as of late. However, I do like their drink and food services! THey can be a little pricey, as well as my ticket, but I do experience less turbulence and the flight attendances are very nice.
Amelia P.
Blowing Rock, NC
63 reviews
I flew AmericanAirlines when I went to Rome, Italy in the summer of 2016. The flight had some issues with delays and the planes had to change which messed up the seating, but that kind of thing would happen with any airline. Overall the flight was pretty good. Service was good, flight attendants were helpful, and everything was pretty comfortable!
Savanah J.
Gilbert, AZ
53 reviews
American Airlines always provides a good experience! As a flight attendant, I know the regulations an employee has to follow while onboard an aircraft. I am NOT a flight attendant for American Airlines and I can say they are the best airline I've ever flown on! They always have a great Attitude while performing their duties and keep everyone safe
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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