American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,407)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Lauren H.
81 reviews
My experience was very great. I had awesome costumer service and everyone was very nice and polite. I even got upgraded to first class for free. It was an good experience and I have flown again! It is slightly more expensive, but if you're traveling across the ocean I suggest going business or first. Get tickets early, because the price goes up significantly. 
Ebony C.
Sylmar, CA
280 reviews
Globetrotter Expert Level 1
Their flights are pretty affordable and I've flown frequently on their flights. They're clean and pretty efficient. I think their service does a great job and I am planning on using them in the near future.
Crys B.
Saint Johns, FL
5 reviews
Customer service wasn't stellar.  Just a lot of frustration and negativity from the staff and, therefore, the customer - me. A lot of frustration with my carry on luggage. Need to re-do regulations on sz/amt as others were taking up too much space. I had to, therefore, at the last minute check my carry on -- on an overseas flight! I was NOT happy. 
Dominique H.
Brooklyn, NY
27 reviews
Globetrotter Expert Level 1
I think they are a good airline and never really had any bad experiences with seating or the actual flight, it’s more a matter of pricing that just doesn’t seem to be in a good range compared to other airlines flying to the same destinations. One upside, is that they are part of OneWorld Alliance so you can group your points towards their other airline brands.
Marissa K.
Charlotte, NC
24 reviews
The only airline I will fly for domestic flights. The service is great and consistent. I rarely ever have delays or issues with my flights, both business and leisure). The planes are always clean and spacious and I have never felt uncomfortable or unsafe
Alani B.
Farmville, VA
19 reviews
I've only had great experiences with American Airlines. Besides a few flight delays (which are not the airline's fault all the time), I've been faced with positive attitudes from the flight attendants, as well as the pilots. The attendants make sure that you are comfortable and always provide the best overall service compared to other airlines I've flown with.
parthavi a.
Miami, FL
58 reviews
Globetrotter Expert Level 1
It was an alright flight pretty okay for the price for what you pay. The seat are small and very less leg space . Also when you check-in your luggage, they charge you for it maybe $25 additional and for the carry on bags they have specifications to how much you can take otherwise it doesn't fit into the cabins inside the flight as they are too small . 
Savannah R.
50 reviews
I've flown with American Airlines multiple times, and my experiences have varied from great to not so good. I would give the airlines a 3.5, but I'm rounding up to 4 stars. I can't say anything that has stood out for me with the airlines; they're better than the worst, but not exceptional. 
Nile Z.
Monrovia, CA
116 reviews
I love flying American Airlines when I go to visit my son in Texas. First off since they are based in Texas I find their prices to be cheaper than Southwest. Although they do not offer free luggage like Southwest, I do enjoy the comfortable seats, & the entertainment provided. I watched a movie, played games, & listened to music so the flight seemed very fast.
James C.
21 reviews
Globetrotter Expert Level 1
American Airlines has always delivered a solid experience. Their website can be glitchy when trying to book a flight, but they make it relatively easy to compare flight prices on different days, though not as easy as Frontier or Southwest. The flight attendants, on-time performance, and experience is just solid, but I wouldn't classify it as above and beyond. 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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