American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,915 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19915)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Anais A.
Hubert, NC
6 reviews
American Airlines is definitely a great airline to fly. They have a lot of leg room, their flight attendants are super sweet, and they're flexible with military which is perfect. I absolutely love flying with American. I would truly recommend them!
Erin D.
Tukwila, WA
85 reviews
Globetrotter Expert Level 1
American Airlines Airline Company is kind of the middle ground when it comes to airline companies. They aren't too expensive but they also do not have the best customer experience. The gate agents / ticket counter attendants have never been particularly kind when we fly American Airlines but the flight attendants & pilots have always been wonderful. 
Christina M.
Austin, TX
138 reviews
Globetrotter Expert Level 1
I am a loyal American Airlines flyer. I recently flew with them (and their partner British Airways) to Greece on a non-stop from Austin, TX to London Heathrow and from London to Athens, Greece. The flight crew is always kind, caring, gives me extra water or drinks when I ask, the flights are comfy and I always arrive on time. AA is my favorite airline.
Stefanie B.
338 reviews
I flew American a few years ago from Oregon to Texas it was horrible. A bunch of lay overs and the flight attendants were rude. They never smiled and acted like everyone was a bother. The pilot himself was nice and cracked lots of jokes which made the experience bearable. Maybe we just chose a crappy day to fly but I never booked with them again. 
MichelleRenee K.
Van Nuys, CA
24 reviews
I always seem to have poor luck on American. Late flights, missed connections, I don't know that I have ever had an ontime flight with them. A plus is that when I did email to complain they sent me a voucher. And when I used the voucher I had a late flight on a dirty plane. Not my first choice of airline, but if the deal is super good I would take it. 
Audrey S.
Conway, AR
43 reviews
I don't really fly American Airlines much, but it's usually a great experience. I was very disappointed that after spending the money for WiFi on the flight to Hawaii, about an hour later I had no access and wasted the money. Also didn't get a refund
Mikaela R.
Fredericksburg, VA
37 reviews
Globetrotter Expert Level 1
I am not a huge fan of American Airlines. Every time I fly out of my local airport I have to travel through Charlotte, even if it makes no sense. I understand that this is due to the flight services out of certain airports being restricted but it is still annoying. There are always delays with my flights on American and the planes seem to be very worn
Chelsea M.
Travis afb, CA
82 reviews
Globetrotter Expert Level 1
I always have a good experience when I fly American Airlines. I don't know if it's the airport people, but I've never had a rude customer service representative from this airline. The flights are always comfortable, well as comfortable as they can be on an airplane. I have never had a delayed flight, I've never had a overbooked flight, so it's very reliable.
Kathryn H.
Orlando, FL
20 reviews
American Airlines is a good company. I think my favorite part about American Airlines is that it is a reliable company. The customer service is overall satisfactory. I don't really have any pros or cons but I don't like how you have to pay for bags.
Yaritza V.
475 reviews
I think that American Airlines is the worst airline that I know of! Their customer service is not the greatest. They should do something better about it. Their sits are not good at all I do not enjoy them honestly.. every time my flight got delayed like what is wrong with this! They should do something about it! I would not recommend this to anyone honestly!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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