American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,880 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19880)
Q&A (71)
Media (84)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Samantha F.
casselberry, fl
35 reviews
Not my favorite. They get the job done as they are supposed to. But they nickels and dime you for everything. You pay for your ticket. Then you have to choose your seat, some are free, and the rest you have to pay for which adds to the cost of your flight. You’re allowed on carry on which is fine for a small flight, but once you try to check a bag, it’s $20-25 for each bag checked. This all causes your ticket price to nearly double. All I want is to buy a ticket and that’s the price.
Hayley O.
Conroe, TX
200 reviews
American Airlines has been around for sometime and they are a good airline to fly through. They will work around your ticket if you have to reschedule and they are very polite. They were great to fly with and I felt safe and well taken care of the whole time. They treat their flyers good and make sure that you are taken care of and happy the whole flight. 
Nina E.
Bloomington, IL
1 review
Although i only been on a plain a couple of times recently i must say by this company being my first chouic it was overall pretty good. They offered a free movie for starters as well having internet and charging ports on the plane. Great experience l.
Molly W.
Maitland, FL
28 reviews
Another cheap and great airline! Always such great service on flight, and you can pick your seats when purchasing tickets. The flights are normally on time and they go by very quickly. No on flight entertainment but with those prices, I don't even mind!
Norris “.
West Palm Beach
94 reviews
Globetrotter Expert Level 1
I like flying AA but I don’t like how expensive the flights are. In some cases the overlays can run more expensive than a straight flight. Not sure what algorithms they use when determining this but if you do you math, you find that you do always save much by doing this with American Airlines. Still a great company to fly with if you have the money for it.
kristen m.
Lima, OH
31 reviews
we used this comapny for m y first airline trip. very affordable and easy to find where we needed to go. very nice flight and everything was clean. i enjoyed the view when your up in the air and see all the lights. i was very satisfied with my flights
Reem A.
Chicago, IL
59 reviews
I had to fly American as a connection coming back from my honeymoon and it was an absolute disaster. The guy at the counter didn't know how to do anything. He couldn't figure out how to switch our flight to an earlier one. It took so long that we actually missed that flight. And he had put the wrong bag tags on another passengers bags. Just total disaster
Robin G.
Saint David, AZ
299 reviews
The last time I flew American Airlines, the service was terrible! The crew was rude and not at all helpful. I was flying with small children and their was a mix up with our seats being spread out throughout the plane. They did absolutely nothing to assist us in keeping our children seated near one of their parents. I will never fly American Airlines again!
Christina H.
15 reviews
American airlines are a really good company. They accommodate the military well. I use it every time I fly. they are always so nice and informational. My favorite part is the customer service. Super satisfied with service overall. I cant really complain
Genesis C.
Hollywood, FL
109 reviews
Globetrotter Expert Level 1
I really like this airline and I've travel with them a lot and everything has always been fine, except for a time when we were traveling from atlanta to NY and one of our bags didn't made It yo NY, It was an stressful experience but they manage It and send our luggage a week before in perfect conditions. The service is really good and the airplanes are in really good conditions.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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