American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,940 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19940)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Dariya H.
Port orange, FL
58 reviews
Globetrotter Expert Level 1
American Airlines is either a hit or miss for me. I have flown this airline a few times both abroad and nationally, and have had an amazing experience, yet there have been a few times that my experience has not been the best (mainly with customer service). My flight from Philadelphia to Paris was a wonderful experience, the meals are on board were very good compared to some of the other airlines. My flight also had Gogo in-flight which was an added bonus. I got to text my friends and browse the web.
Gretchen R.
4 reviews
They were such an accommodating airline. I traveled with a group of twenty people and my favorite part was how easy boarding was. I use American Airlines often because of how great there customer service is! I recommend them to anyone in need of a flight!!
Lex C.
Palm Beach Gardens
38 reviews
American Airlines is alright. Nothing to write home about. They purposefully overbook flights and say that there are no more seats but there are ACTUALLY five seats because the plane was never really overbooked. At least I’ve never lost my luggage though
Jessica M.
Hot Springs, AR
145 reviews
I’ve flown with them one time and I will never again. Their staff is rude and do not seem to care when you have a concern or need to have them bring you something. Their prices are kinda crazy too. I don’t know but all the bad press I’ve seen and the experience I had with them I wouldn’t recommend using their services
Lena R.
17 reviews
There flights always delay. I've taken them multiple times. I can not stand this airline. I missed a whole day in Costa Rica because there flight delayed and missed my connecting flight. This is not the only time I have been on a flight that has delayed.
Kristen W.
Winter Haven, Fl
309 reviews
Globetrotter Expert Level 1
I find AA to be very average. Unfortunately poor service is the going norm in the airline industry these days. The stewards are indifferent. The gate people could care less. But sadly this is how it is for most airlines. So like I said. They are average.
Tyler M.
13 reviews
I took a vacation to New York and couple summers ago with American Airlines. Even though the flight was only a few hours, the attendants were very friendly and did a great job serving us and making us feel welcome. I would definitely fly with them again.
Heather B.
Lindon, UT
26 reviews
Every time I have flown American my experience has been great. The last time was from Chicago to Salt Lake City. I have anxiety and started to have a panic attack on the plane before we even left the gate. Traveling alone made it worse, and I ran to the front where the door was still opened and a flight attendant allowed me to stand there with the fresh air and cry until i felt better. She even cried with me a little. It was very sweet, and she continued to check on me during the flight. 
1 review
American Airlines is an excellent airline. Always on the care of the passengers. Their costumer service is incredible. Ther planes are always in a good condiction. I wouldnt change anything about them. Traveling with them is the best smart choice 
Jen A.
3 reviews
We have had our flights changed the day before our flight. This caused us to have to fly into another airport and take a car service to our car in another city. They also wanted to charge us extra to sit near each other. Not thrilled with this airline.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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