American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,965 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19965)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
María Fernanda S.
Doral, FL
81 reviews
I've used American Airlines several times for vacations and business trips. They always treat me really nicely, have never been delayed, I've never had issues with my luggage and they usually serve pretty decent airplane food. I'm definitely flying with them again
Lilith C.
Bloomington, IN
94 reviews
Globetrotter Expert Level 1
Prices are comparable to other airlines, and they travel to pretty much any place we'd like to travel to.
Staff has always been professional and accommodating. Most flights have a nice selection of food items for purchase.
My only complaint is that the aircraft itself is in desperate need of an upgrade.... Hello 70s!

All and all, I can't complain. They get us there safely and on time, and so far, no lost luggage!
Ana A.
Byhalia, MS
91 reviews
I like American Airlines they have been one that I turn to when I start checking for flights and tickets they are the ones I find myself look at first. They have been helpful in the past and I also like that I can find tickets at a reasonable price compared to others.
Tay G.
19 reviews
I just recently flown from Aruba to Miami and it was a MUCH better trip than my departure trip to Aruba. The snack selection was decent and the trip was smooth sailing. I enjoyed the entertainment that was provided as well. Movies, music, satellite map, etc that was already included with your flight, no additional fee! And the movies were recent releases, for the win!
Tyonna E.
91 reviews
I have was not riding first class but I felt like I was. Had a lot of leg room and the plane was very clean. Seats had TVs and provided wifi. It was my first time ever on a plan and everyone was so nice with helping me. Definitely made my fist experience a great one.
Leanna M.
New bern, NC
157 reviews
So far i have had no problems using this airline! They do however need to update their smaller planes with new seating aince every seat i have sat in has been ripped or torn. The flight attendants are always on point and to buy tickets are very easy and priced well
Ashley B.
Monticello, AR
3 reviews
Had to fly with American Airlines several times within a short time span for some work training and was overall satisfied. Luggage got lost on my way home from one of the flights but they were quick in locating it and have it delivered to my home the next day.
Loren M.
14 reviews
American Airlines has always been great! I love that they still have first class and yummy meals for long flights. I have never had any issues with them and if there flights are affordable then I will purchase tickets from them. I think they are fine and I haven't had any issues with them. They are usually too pricey for me so I usually go with a different airline.
Jenna P.
Berthoud, CO
15 reviews
Does not allow pre-boarding for families with kids. Cancelled my flight without telling me, and put my spouse on a flight without me after hours of waiting on standby. Customer service was very difficult to communicate with, often refused to discuss situation.
Lauren D.
Dallas, TX
203 reviews
Globetrotter Expert Level 1
I dislike this airline, and generally love flying & travel (and all the bad that goes with it such as delays, etc.). I still find American irritating outside of that. I expect it to be like Delta (they other 'big' airline) but American is worse. Rarely have TVs. Rarely even have functioning earbud ports. The people are much less nice & the fees are ridiculous.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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