American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,974 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19974)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
This has been the family's favorite airline for years! They have a little excellent service that is worth every penny of the rate, their units are super comfortable and the service of their staff is second to none. You feel like a super star when traveling with them! LOL
Amy R.
Columbus, OH
21 reviews
We typically choose to fly American and it has been a good experience. We are usually flying with 2 small children and the staff are typically very helpful and friendly. One con that we have had is that they usually switch our flight information and that can be frustrating but we are always able to get it straightened out. I just wish that we didn’t have to deal with that!
Alex L.
71 reviews
Globetrotter Expert Level 1
I had a huge bruise o. My knee for two weeks because someone in front of me wanted to put their seat back and even though I was being physically injured the man complained that the chair did not go back all the way ABD the flight attendant suggested I lean my seat crack which does not add any leg room. I payed $500 for a giant bruise. Thank you American I’m glad you care about your passengers
Stephanie P.
Haddonfield, NJ
152 reviews
Not very parent or child friendly. A very difficult airline to travel with when you have young children. We tried to install carseats on a recent flight with our toddlers and it was an extremely frustrating process. Customer service was less than helpful. Would not recommend as a parent.
Really disappointing!! I went to check in and waited half an hour to get attended mind you i was 6 months pregnant at the time. When they finally called me they wouldn't allow me to check my bags because they had closed luggage 3 mins ago...!! I missed my flight and the staff was really rude! I didn't even get my military discount. Won't be flying with them any time soon!
Dafne M.
San Antonio, TX
4 reviews
I purchased a round trip flight..... both ways the flight got delayed 4 hrs or more and on the first flight they didn't let me on because the had no more space on the plane even though I bought my seat and paid extra to get a window seat and closer to the entrance
Aly C.
Atlanta, GA
30 reviews
I don’t really have anything special to say about American Airlines. It’s pretty standard, and I haven’t flown them enough to really know what their experience typically is. I don’t typically fly with American because they have a reputation for constantly having delayed flights.
Tracy R.
Chesterfield, VA
11 reviews
Least favorite airline carrier. One of the most expensive and no perks. No snacks. No drinks. No in flight entertainment. Budget carriers like jet blue and sourthwest offer more than American airlines for half the price.

This is the only airline I've had luggage issues and flight changes at the last minute with no reimbursement. I try my best to fly other carriers.
Kayla D.
44 reviews
I didn't have a problem with the travel that I did! The only thing is I wished all of the planes were upgraded and had in-movie capability with built in monitors. If you had a smart device and were able to connect to the wifi you could use their app for the movie.
Lilith C.
Bloomington, IN
94 reviews
Globetrotter Expert Level 1
Prices are comparable to other airlines, and they travel to pretty much any place we'd like to travel to.
Staff has always been professional and accommodating. Most flights have a nice selection of food items for purchase.
My only complaint is that the aircraft itself is in desperate need of an upgrade.... Hello 70s!

All and all, I can't complain. They get us there safely and on time, and so far, no lost luggage!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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