American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,890 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19890)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Donna G.
31 reviews
The planes were a bit to cramped for my taste. We paid $500 extra to upgrade our seats and only gained 3" of legroom. The Airbus model on the first leg of our flight was a bit roomier due to light booking. However our return flight on a Boeing was direct and filled to capacity, which made for an uncomfortable long experience. On all of the flights many menu items were not available. Due to overcrowding, the service was slow and sparse.
sara s.
Estero, FL
22 reviews
This flight was as an enjoyable as a flight can be. The stewardesses and stewards were very nice and efficient, you recieved complimentary soft drinks which was very nice! In addition, the pilots were good at communicating times etc. and the plane was on time! The prices are pretty steep but the market is going up so so are the prices! Will fly again!  American Airlines Airline Company
Adie K.
Atlanta, GA
40 reviews
Just flew American Airlines this week and was very disappointed. The flight was delayed 2 hours because of an employee error "forgetting to close a door?" The flight was only an hour and a half but the pilot threatened to have to stop in South Carolina (final destination was Atlanta Georgia) because the plane was running out of gas. Really not a comforting experience. I'll be flying delta next time.
mordi k.
Brooklyn, NY
13 reviews
Globetrotter Expert Level 1
About 2 weeks ago I had to fly would the family and a baby to California And for some reason the baby I guess what I'm feeling good and he was Nagging also crying And most of the time You get a feeling that are you are annoying others So one of the Stewart went out of her way to held and hold the baby by the time we sat on our seats and kept coming back to see if we were ok or needed anything else.
brenda s.
24 reviews
A quick flight to JFK was my first flight. It was mid-day, and not crowded at all. The stewardess was so friendly, chatting with us in her spare moments about what we planned to see while there. I sat by the window, and she glanced out occasionally to update me about where we were, recognizing the landmarks on the ground. I would say she helped make the time "fly" by, but that would be a terrible pun!
Nicolle S.
Miami, FL
22 reviews
me gusta mucho , una buena opción para viajar , una vez fui a new jersey y tuve un inconveniente se cancelo el vuelo debido a una tormenta y nos dieron 100 dolares a cada pasajero para buscar comida y hospedaje asi que no nos dejaron en la calle , los fly hosters muy serviciales ,
Kiara T.
Miami, FL
3 reviews
American Airlines is the airline carrier that I use most frequently. They seem to always have a hub at the destinations I fly to which is great! They are frequently on time. My favorite parts about this company is that there are no hidden fees and they don't make you pay extra for things, unlike some Airlines, ahem, Spirit. Baggage fees are reasonable and you can choose your seat ahead of time.
Olivia Ann H.
Northport, AL
187 reviews
Globetrotter Expert Level 1
Will never by flying American Airlines again. Had a gate agent falsely accuse me of assault, call security, and lock me in the jetway for upwards of 10 minutes. Witnesses said her story was false. Her behavior also caused my father to fall to the floor. It was a nightmare experience, and although I've complained to the airline, I received a generic response, and nothing has been addressed. 
carmine m.
Mountain Top, PA
299 reviews
I have never found a cheaper flight! I don't usually go on very long flights. Usually no longer than 2 hours at a time. Yes the seats are small and close together but really it doesn't bother me when I'm saving the amount of money I am saving. Now if I was flying for a longer period of time maybe I'd look into another air line
Amy C.
78 reviews
I want to say I love love love American Airlines. I traveled to Chicago with this airline last year and it was the best. They give you free carry on bag and if you don't want to deal with a carry on they let you check in a bag for free at the gate! They also have free movies that you can watch on the plane which is awesome because other airlines charge you about 5 dollars a movie! Best airline I've traveled with!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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