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American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,865 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19865)
Q&A (71)
Media (84)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Jennifer A.
98 reviews
So far I have not had any BIG problems. They do have good service in the plane. However, i was late for my flight by a minute and the doors were already closed. I know my fault but if a person would've came out right away i could have probably went in the plane. But instead a helper came out 5 minutes later. So I missed my flight.. if only they were more flexible. But other than that good service, nice people, provide snacks.
Camila O.
Orlando, FL
10 reviews
I have flown American all my life and honestly haven’t had a big problem to complain about. It is nice, sometimes I wish the prices were a bit lower. But overall food selection is good and as well as entertainment while on board. My flights have all been smooth flying and the occasional no air or delay but that happens in most airlines. Love having my miles and being able to collect them to Redeem for other travels!
Ashley P.
33 reviews
It seems a lot of airlines (not just American) have lowered their customer service levels. There hasn't been a time I've flown in the last 10 years that my luggage hasn't either been lost, had things missing out of it, or the luggage itself been broken. And they charge you $25 per bag to treat them like that! That is just one example. I definitely feel American was much more customer focused 20 years ago, and it's a shame they don't go back to it. American Airlines Airline Company
Madison K.
N Little Rock, AR
105 reviews
When it comes to airlines, this is the easiest to work with. My husband and I flew to Chicago from Arkansas a couple months ago and had a good experience. We had a problem with our boarding pass that we bought and had emailed to us, but they handled it efficiently and professionally as possible. As far as sitting in an airplane for hours, that can only be so good. But the quality of the employees and cleanliness of plane was awesome!
Nicki T.
Holly Springs, NC
34 reviews
We only fly American, and really like it. Usually a friendly staff at the airport, and they handle things professionally even under trying circumstances. We usually have no issues (we usually fly short flights, nothing cross country). They always pay extra attention to the kids, which they love!
Ruth H.
Ringwood, NJ
262 reviews
Globetrotter Expert Level 1
I would say the best part about American Airlines is that they have cheaper flights. I would say it's about the same as United Airlines. You have enough legroom, but could have more. The seats are okay, but definitely could be a little bit more comfortable. I've never had a bad experience with the flight attendants who are always nice. I just prefer to fly a more comfortable airline, if i can afford it at the time.
Emily S.
11 reviews
Globetrotter Expert Level 1
Good flight. Went enjoyed the service but they lost our luggage and we had some issues but ended up with all of our stuff back about 2 days later they took it right to our ground door v.
Aislinn R.
Franklin Park, IL
4 reviews
I have issues where the flight crew did not speak Spanish even though the flight was traveling to MEXICO. There was too much of a language barrier to communicate the needs of the people inside the plane. And it seemed the flight crew where very tired. understandable but did put a damper on things
Jason B.
3 reviews
It sucks. I was on a flight to South Carolina with a layaway in Philadelphia but our first flight got delayed for 5 hours and we missed our second flight. It was midnight and we were stranded with no where to go in the middle of a bad area. Of course our baggage got lost and we ended driving the rest of the way. On our way back we had another layaway and the same thing happened . I will never fly with them again
Lessley-Ann G.
Rockville , MD
58 reviews
Globetrotter Expert Level 1
I absolutely hate flying on American Airlines. I will never fly on them again. They have such horrible customer service, their flights are delayed, and when this issues happen their customer service representative's are so bad with delivering service. Every time that I have flown with American Airlines or my mom has flown with them they have been extremely rude. For that reason I have never flown with them again.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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