American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,944 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19944)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Mel G.
Houston, TX
213 reviews
Globetrotter Expert Level 1
My over all experience was great! My flight price was reasonable so was the time. Love the seats even when I was in coach I still had room for my legs!! The crew was very nice and I had a great time watching the sunrise! I would book with them again! Loved it!
Brittani P.
Detroit, MI
93 reviews
I recently came back from Miami, where my luggage was taken by another travelers. I have never had an experience like this and I'm frustrated at how those in baggage claim treated me and the situation. I was redirected by two different employees working the carousels. It was as if neither wanted to handle an upset client. Once I got to the customer service desk, there was a lot of side talking and joking while I was being helped.
Roman J.
155 reviews
Globetrotter Expert Level 3
I know that this airline doesn't have the greatest reputation, but I've always been treated pretty fairly. My flight was cancelled once and I was given vouchers and given a free hotel with free shuttle for the night. The prices are also low compared to other airlines. The only complaint I have is that the planes are usually smaller since I don't fly great distances... I am a nervous flyer though so that's my only complaint.
Maria S.
42 reviews
In my opinion, this is the best airline of all time. Whenever I fly to Cuba, I always travel AA. Traveling there can get a little tricky as flies are often delayed for hours and baggages are commonly lost for day. However, this has never been my experience. The flights have always been in time and my baggage always makes it to the destination with me. I remember on the way back from Cuba I arrived at the airport at 6pm and there were flights from another company waiting who where supposed to have left at 8am. Despite all this delay, AA left right on time, as always
Taylor S.
Dubuque, IA
7 reviews
American Airlines is my boyfriends favorite flight, he is a tall man and every seat on American Airlines provides enough space. First Class seating truly feels first class instead of just being a bigger seat area. We love flying American and are lucky that our hometown airport's only airline is them!
Shanique W.
Jacksonville, FL
166 reviews
Globetrotter Expert Level 1
I love flying American. In all my experiences, I have never met a mean stewardess! The pilots know what they are doing and are great at keeping us aware of things going on, such as turbulence and storms around. I know that when I fly American, I will be well taken care of. I try to find American flights when I fly because I trust them. I encourage others to try to fly American as well, especially because most of their tickets are very reasonable.
Lexi ūüĆě.
Eden Prairie, MN
32 reviews
I flew with American Airlines recently from Shanghai to Minneapolis, and it was definitely your average international flight. Airplane was clean and food was good, my only complaint was that my seat did not recline very much, as my row was right in front of the bathroom. I paid extra for this seat (the only window available) and specifically asked to make sure it would recline, so I was disappointed that it did not. 
Caitlin E.
Tampa, FL
19 reviews
Globetrotter Expert Level 1
American continues to decline year after year and never seems to be able to keep up with competitors. I always feel like I’m taking a plane that’s been in use for years longer than it ever should have been, and because of that I dread when their routes may be the most convenient option. I once took a flight route over 6 hours with no TV screens, no charging outlets and barely a meal. When compared to other domestic lines or an average international flight company, AA always falls short.
Aislinn R.
Franklin Park, IL
4 reviews
I have issues where the flight crew did not speak Spanish even though the flight was traveling to MEXICO. There was too much of a language barrier to communicate the needs of the people inside the plane. And it seemed the flight crew where very tired. understandable but did put a damper on things
Paula R.
6 reviews
American Airlines is my preferred Airline. They have a wonderful customer loyalty program (Aadvantage), and I have had wonderful experiences flying American. They are updating their fleet, and the newer planes are wonderful. However, the older planes can be very cramped.  My experience has been that American has a good record for being on time, which is vitally important to me as a business traveler. 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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