American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,925 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19925)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Ana B.
96 reviews
I had a bad experience with them. When checking in they didn’t let me board the plane because the lady next to the guy that was helping me said don’t let her board because I was only and hour and a half early instead of two. I had to pay extra to acclimated in the next flight which was two days later. Then coming back from my vacation my flight was delay for hours and then last minute it was canceled until the next day making me miss work.
Bethina B.
Grove City, Ohio
48 reviews
Globetrotter Expert Level 1
American Airlines is for sure my most used company, their prices are always the best and the service is great. They also work with other companies which makes it easier to use mileage points. They ara really nice to their costumers and they take responsibility. One time I lost my international flight due to climate conditions and they provided me with everything I needed (hotel, food, transportation) and also rewarded me a lot of miles.
Sofia S.
Dallas, TX
55 reviews
honestly American Airlines a super hitter mess and it is either really good or really bad. I was in Colorado and my flight got canceled two times and we almost had to drive home but other than that my experience with American Airlines has been super great and I would recommend them more than their competitors
Keziah A.
4 reviews
I am 17 years old and every time I have flown with American Airlines I have been by myself. I have never had an issue flying with them at all. They have excellent service and I have never been on a delayed scheduled with them. Their tickets are very reasonable too. 
Anzu H.
35 reviews
Globetrotter Expert Level 1
The fare was reasonable when I was flying out to San Fransisco.  I had a short layover as well.  The time for that wasn't too short but wasn't excruciatingly long either.  It would have been good in case my flight was delayed for any reason.  Which it wasn't.  The planes were clean, comfortable, and all seats had working monitors for entertainment.  Always nice to have when you're traveling across the country.  I'd definitely fly again
25 reviews
Globetrotter Expert Level 1
Usually on the pricier side, but overall a great airline. I haven’t had a problem. They are comfortable but somewhat sometimes feels like an older aircraft. No complaints otherwise.
Jamie H.
33 reviews
I really recommend this airline if you’re traveling all of the staff were very friendly and accommodating. When I asked for a seat change multiple times they were very accommodating. I felt safe in their aircraft. They gave us good food and provides movies and music for us as well has pillows and blankets on the long flights. The seats weren’t the most comfortable however and I felt very crammed in but those were just small details.
Cath G.
17 reviews
The attention is incredible, the little screens make the travel short, you can see a movie (new movie) or play games, even see the flight in a 3D map. They give water and mini pretzel, but if you want to eat you have to pay. I think that the prizes are expensive for the food. The bathrooms are big for a plane.
Jenna A.
Clarksville, TN
13 reviews
The prices are great but I guess that comes with sacrifice. I've flown back and forth from Nashville to Orlando a few times and purchase one-way through multiple airlines because of price and there hasn't been a single time that AA was not delayed out of the 3 recent times I used them. Thankfully our flights have all been smooth and safe (3 stars for that), but always always end up getting to my destination 2-3 hours later than stated.
Kathryn W.
Annapolis, MD
40 reviews
My father in law is a pilot for American Airlines so I'm a little biased but I truly believe they have some of the best employees and hospitality which makes it a smooth and comfortable ride for wherever I'm traveling to. The staff are caring and the planes are of top notch quality. They are on top of their "A" game for sure.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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