American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%
(20,565)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,565)
Q&A (71)
Media (88)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Nicole M.
Chicago, IL
124 reviews
Globetrotter Expert Level 1
I never have any problems with this airline. I use it a few times a year and usually get a nice new plane. They fly into tons of airports and I love that they always offer people to give up their flights to get a free flying voucher. They also have a great credit card program where you can get free bags every time you fly.
Michelle M.
Woodland Park, NJ
74 reviews
If I could I would rate American Airlines a ZERO. Travelling to Mexico, our flight got delayed and then we got stuck on our stopover for a night and they didnt even accomodate us to free hotel to stay. What kind of airline is that! It wasnt our fault that the flight got delayed due to weather. They didnt even care when we tried to complain. Even when I filed a complaint on the phone AND online all theu could say was sorry it was out of our control too
I will never book with them again!
:): t.
8 reviews
They always overbook their flights and have absolutely horrible customer service. I had a flight at 4am and I came in 3hrs in advance. Yet they still managed to overbook and completely given our spots to someone else. We ended up waiting for 4hrs before given instructions and they had to book us another flight. We arrive 6hrs later than the scheduled time which is ridiculous. They were rude to us and didn’t do anything about it until one staff finally tried to help and secure things.
Melissa C.
Raleigh, NC
17 reviews
If I could afford Virgin Airlines, I'd use it. American is more of a no frills airline. They have good routes and lots of flights so that's a plus but they also have luggage fees, uncomfortable seats and no movies so there's that. Overall, it depends on how long your flight is. Short flight- use them. Long flight- can you afford a nicer airline?
Kaitlin W.
37 reviews
Good airline, prices average right around where other airlines were for economy seating. There's an average amount of legroom, however it may be too small for larger or taller people, especially if the person in front of you tops their seat back. Snacks and drinks were offered complementary, except for any alcohol, and flight attendants walked through the cabin frequently to ensure everybody was having an enjoyable flight. Overall the cabin and bathroom were kept clean and sanitary.
Robin G.
15 reviews
Globetrotter Expert Level 1
We recently flew with American Airlines from Maui to San Jose.  We were supposed to fly with them to Maui, but our flight was cancelled only 2 hours before and they wanted us to drive 3+ hours to another airport.  Luckily we worked something out with another airline.  On the flight home, we saw a striking difference in the way we were treated from the first airline, compared to American.  Everyone was much less pleasant with American Airline and we were treated like a bother.  Definitely not my favorite way to travel.
Marissa L.
18 reviews
I generally fly American Airlines as my last resort, although have admittedly never had an issue with flight attendants, or major delays. The biggest downside of flying is that they have very little legroom when compared to competitors (like Delta and JetBlue). 

Their rewards program is also least desirable; they're the only airline I fly that has miles expire. I'm not very motivated to be loyal to an airline and earn miles that are going to be expire in a year. 
Jamie R.
9 reviews
I've flown AA more times than I can count. While there's definitely a lot of things they charge for that other airlines don't (picking a seat, for example), the reliability is hard to match up. I've only ever had one flight delayed, and it was the airport's fault because a tower was having issues. Always nice staff, super streamlined service, great if anything happens to your luggage (mine broke once and they gave me a new one on the spot), great entertainment, and no hidden fees.
Ericka C.
New Bedford , MA
95 reviews
Globetrotter Expert Level 1
They overbooked a flight my whole family was on for a family vacation and 5 people from my family had to stay behind and get on a flight leaving the next day, because the plane was full. They lost a whole day of their vacation and there was nothing they could do about it. It was absolutely terrible, and although the did get compensated for staying behind, it did not change the fact that it was a big fiasco at the airport and they lost a day of vacation. Absolutely terrible airline.
Rachel K.
23 reviews
(I haven’t taken AA in a few years this may be inaccurate now... not sure how much could have changed though)
The seats are uncomfortable and there is not a lot of space compared to JetBlue seats. This is coming from a petite person who doesn’t mind sitting in the middle seat because it’s usually enough room. I’ve had great and not so great interactions with the flight attendants. Overall, there are better airlines and airplanes out there that will cost you the same as AA would.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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