American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,416)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Sanford, FL
38 reviews
I used to like AA but after my last trip with them, I've evolved! Lol. They nickel and dime you, then dupe you into purchasing what I thought was a fairly priced ticket. Didn't know that the "basic economy" does not include carry on luggage or the seat. When I arrived to airport, AA had a long a** line for baggage and tickets, etc. Had to check my bag because if you didn't prepay for carry on luggage (if it wasn't included in your ticket) you had to PAY FOR IT! I was highly upset. That just put a bad taste in my mouth. When I get over being mad, maybe I'll try again.
Stephanie C.
Abilene, TX
63 reviews
Globetrotter Expert Level 1
American Airlines is definitely not my preferred airline. Unfortunately it's the only airline that flies out of where I live leaving me no choice. Their customer service is horrible. It's so unfortunate because I fly with my ESA and have flown with him on other airlines but AA has given me the most problems and the worst customer service when flying with my ESA. I provide them with every document needed to fly with an ESA in a timely manner and even then I get rudely asked for my letter. It's unfortunate because I used to love flying with American, but now I dread it.
Chelsea D.
Charlotte, NC
22 reviews
This was my first time flying on American Airlines. The check in process was easy and I really loved the mobile app, it made it easy by not having to dig through my bag and find my boarding pass.
All of the employees were polite and made me feel welcome on the flight.
I appreciated that all my flights were on time, made me feel like the respected my time, I will absolutely be back on an American Airlines flight.
Have been using American for years. Either I am getting fatter or the seats, bathrooms and aisles are getting narrower and narrower. I am 5'3" and I find the seating so cramped that if you put your carry on under the seat, there is no room to reach down to get anything out of bag until you land. Terrible. Nothing more gross than sitting on a toilet and your legs are touch the walls. Walking down the aisle, I have to walk sideways or my hips hit every shoulder of every person. Nonetheless, I have mostly gotten to where I am going on time and safely.
Leah W.
3 reviews
Great customer service, and always a relaxing flight. I have recently flown with AA to Turks and Caicos and it was a great flight. I have probably flown AA three times a year but the only down fall is the snacks and uncomfortable seats. I am satisfied overall with AA flights though and will continue to fly with them.
JJ & Elle P.
Merced, CA
133 reviews
Globetrotter Expert Level 1
My husband and I flew American Airlines two years ago from California to Phoenix, AZ on a plane that was so worn down we felt like I could potentially fall apart. Everything inside of the plane was so old, the seats, the meal trays, even the window coverings were all cracked and falling apart. When the inside of the plane is that old and damaged it really makes you question what the engine and other essential parts may look like. Not a very comforting thought as your that high up in the air. We decided then that we would never fly American Airlines again.
brittni j.
Frisco, TX
63 reviews
Extremely small planes, expensive and no good reading material on board. One positive though is that they usually get you to your destination faster then expected. My last flight from Baton Rouge to Dallas was extremely painful. The Cabin pressure was really off every single person on board was complaining about their ears. It caused me to have really bad anxiety but at least it was just me suffering lol 😂
Reina M.
Springfield, OR
70 reviews
Globetrotter Expert Level 1
Always hospitable and friendly. My experience flying American airlines has always been a breeze. I feel safe and the seats are always clean and plush. Plenty of space even in economy. Just needed a bigger seatbelts. My slim 10yr old could barely buckle his seat and I needed an extender. Four other adults around me need extenders. But that was only on one of my flights and I assume it was a loner plane or something Casue that’s never happened to us before and I fly regularly. They accommodated us and we took off. Wouldn’t stop me from lying with them again
Dana N.
12 reviews
I compared AA to to my first flight which was an international airline. So it when I first got on the plan it was older and smaller so I automatically was disappointed, however I wanted to be reasonable and give them a fair chance knowing international airlines are usually equipped better. Overall AA is good for domestic flights and gives a comfortable ride. The seat were a little worn but non the less comfortable. The staff is very friendly and aim for customer satifaction. Prices are always reasonable and flights are always available for the time needed. 
Beatriz D.
38 reviews
In May, I went to Florida. The flight was very spacious. It had great entertainment for the flying guest. It had a table on the seat with unlimited latest movies to watch, games and things to read. Definitely love that it had a great variety for all ages. It had tons of games that I love and my boyfriend love that it had a whole marathon movie on all the marvel movies including the new Black Panther movie. I will def recommend this airline to everyone since there tons of family that travel with there kids and it great having these entertainment for them.
Shakeymama :.
Houston, TX
151 reviews
Globetrotter Expert Level 1
Where have you been in the past Year?
Pasha P.
30 reviews
United or American airline ?? I personally like United better. Always got delayed with America airlines
Brittney M.
Brownsville, TN
236 reviews
Globetrotter Expert Level 1
Anyone who's flown this airline did you have a good experience with them?
Catherine B.
55 reviews
JetBlue and United : )
Amber L.
283 reviews
Do they charge for the first checked bag?

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