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American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,865 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19865)
Q&A (71)
Media (84)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Olivia M.
Minden, LA
255 reviews
I have flown 3 times with American Airlines. The staff has always been friendly, clean airplanes, great pilots, and my bags have always arrived at my destination on time. The price for the tickets is also cheaper than some competitors. I’m satisfied with American Airlines.
Oona S.
Phoenix
66 reviews
I flew American Airlines round trip from Phoenix to Boston and had an overall good flight experience. The airline staff were friendly and all of my luggage were in the right location. The flight back was bumpy due to bad weather but our pilot communicated with us and got us to our destination safely.
Sarah Y.
Dallas, TX
13 reviews
American Airlines experience is always 5 stars. The staff is friendly and helpful, the flights are consistently on time and well organized. What always shocks me is the affordability of the airline - it’s worlds above other similar priced airline and always out performs.
Chelsea G.
Fort Worth , TX
9 reviews
Globetrotter Expert Level 1
We loved flying with American Airlines! We don’t fly often and my husband has only flown the one time we recently went on a trip, he was super nervous and they made everything so easy for him. I would definitely recommend American Airlines for any other first time flyers
C B.
84 reviews
This is my go to Airline company. With all the crazy things you hear about flying recently, I'm so glad that American Airlines has still held up its good quality and service. I have yet to I've encountered a problem flying with them and hope to never do so in the future.
Vanessa A.
Doral, FL
42 reviews
American airlines is the company that I usually use when I am flying to USA and I am also subscribed in the miles earning program ( Advantage) which is nice if you travel a lot because it gives you the chance of earning point and exchange them for free flights once you achieve a certain amount. They have a great customer service. My only complain is the food. They used to give you lunch or sandwiches in every flight and nowadays is more expensive to travel and you don't even get a snack sometimes. Putting that away, AA is awesome
Kimberly G.
El Paso, TX
152 reviews
Globetrotter Expert Level 1
Just a total disappointment with American Airlines starting of with the staff and with management will never again use American Airlines it’s not like I flew alone and spent very little money it was my entire family that was traveling at the same time witch was 14 of us
Elizabeth K.
45 reviews
Gets me where I need to go just as any airline would. When I flew by myself for the first time they did everything in their power to ease my nerves and make the process as easy as possible which was amazing. I wish I could rate higher but I’m deducting stars because they tend to nickel and dime you for everything. Bags? Fee. Want a decent seat or seat next to the person you’re traveling with? Fee, or fee for each person. Drink? Fee. Want to use overhead bin? Fee. It’s a bit much, especially with how expensive it already is to fly.
Andrea T.
California
17 reviews
American Airlines is an AMAZING  airline to fly on. The plane was so clean and comfortable. The plane we flew in had personal t.v.'s each with a usb port plug for your phone to charge, and a plug for headphones. On the side of each seat they also had wall ports, to charge your phone. Each t.v. had free movies which you could choose from, and any music you would like to hear. Overall, my experience with flying with AA was amazing, OH!! and can't forget about the snacks, and refreshments they serve. Those are amazing as well!
Katie O.
Tampa
7 reviews
Very military friendly. I always feel taken care of. They have moved towards cheaper tickets and paying for each aspect of flying that you want to use but I think that's appropriate given most airlines are using this system. Good customer service last time I used them.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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