American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,895 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19895)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Yeni A.
Emmaus, PA
13 reviews
I've never had a problem with American Airlines. I fly with them often and I love that I get to have my carry on for free. I can usually pack everything into one backpack( camping size) and then I just take that with me and don't have to pay for luggage, saving myself some money on that. I am a light packer though, but i've packed for a month before with just a backpack. I also like that for longer flights they include movies or shows and snacks. 
Mallory J.
Raleigh, NC
112 reviews
Globetrotter Expert Level 1
I actually have an AA credit card but I hardly ever use it and normally end up flying delta anyway because their prices are cheaper. I like American they have always treated me well and their staff is nice
Anna J.
Elmhurst, NY
102 reviews
Globetrotter Expert Level 1
The service is pretty decent, though there are always delays. There have also been occasions that I've flown with them that they were less than cooperative with overbooking
Haley C.
14 reviews
American Airlines has nice service and even on one of their small planes I was comfortable. If your thinking about flying this company I wouldn’t stop you cause the flight attendants are all really nice.
Nilda R.
Mattapan, MA
62 reviews
I went on a recent trip to Florida and flew down via American Airlines. The flight going down was great, but the flight up was the issue. We had a 15 minute delay at the gate and considering I was on a connecting flight, that was very concerning. I made my flight with 5 minutes to spare when the layover was suppose to be 40 minutes. The attendants were great and very friendly and gave my son all sorts of goodies (extra cookies and a set of wings). The free wi-fi was a plus in my book and with the download of an app I was able to watch movies for free (plus-plus). Overall I was very pleased with American Airlines but will probably be cautious with connecting flights.
Ellyn H.
165 reviews
Globetrotter Expert Level 1
I have had one bad experience with American, but I don't know that it was the airline's fault. I was travelling from Dallas to OKC, and my flight to OKC was delayed (by hours) AND the gate was changed, but I was not informed. I went to the gate that was printed on my ticket (and it was on my phone app), and the screen said it was boarding a flight to LAX! So I talked to the lady at the check in counter, who informed me that my gate was changed. I went to the new gate, and the plane wasn't there. They kept telling me that the plane would be here in 30 minutes (multiple times), and it turned out that the flight was 2 hours delayed.  I could have driven to OKC in that period of time. The flight to OKC from Dallas is only like 30 minutes, so I waited in the airport WAY longer than it even took to fly there. 
I have flown American many times and this is my only complaint. 
MeiJen C.
18 reviews
Not a great airline. I used them last year for my honeymoon. We booked a flight from Miami back home but it was during hurricane Irma. We tried to evacuate and cancel our flight because of the rude customer service and use another airline to reroute our trip to salvage our honeymoon. They did not give us a full refund because we cancelled the day before they closed all the airports. If we did not cancel the day before we would have been stuck in Florida during the hurricane. They only gave us a partial refund and a small credit that expires a year from the original date so we would have to spend even more. Poor service during a weather disaster. Ruined our honeymoon.
Krishii P.
252 reviews
Globetrotter Expert Level 1
I love their flights. Free carry-on. Comfy seats, enough room. They really do cater to their passengers when flights are delayed.. I def recommend them!! My fav!
Morgan A.
Chesapeake, VA
11 reviews
I️ was a first time flyer a few months ago so picking an airline was very important for me. I️ was looking for a trusting airline that would make me feel safe and comfortable, and this is it! American Airlines is a great airline that takes pride in making sure their passengers feel safe and comfortable and I️ will make sure to use them for all of my future trips!
Misty S.
Tishomingo, OK
110 reviews
I adore American Airlines and everything they stand for, I have NEVER had an unpleasant experience flying with them. Even with my small child, they always made sure we were comfortable and had everything we needed. We flew Spirit Airlines ONE TIME because American Airlines didn't have any flights available, I will NEVER make that mistake again. Spirit Airlines provided the worst experience I have ever had. From now on if I cannot get a flight through American Airlines I will not fly. American Airlines caters to their passengers in a way that no other airline can (or has for me anyway). They make my flights enjoyable and relaxing. 5 stars for American Airlines!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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