American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19988)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
celinefrancesca M.
Norwalk, CT
6 reviews
Always feel safe flying with this company. Rarely experience delays and the service is always incredible. Friendly and helpful staff and comfortable economy seating.
Logan G.
Kansas City
34 reviews
Nice flight! This is the only line that I’ve had issues with dealing with delays and miscommunication but besides that the flight went well and people were friendly.
celina o.
12 reviews
Amazing they have these tv screens on certain aircraft where you can watch free movies play games or just listen to music American Airlines Airline Company
This airline can be expensive, but it rarely has any flight delays. Also, you have to purchase snacks on board (no free food, only pretzels or coffee cookies). 
Colleen E.
41 reviews
Always a flight to where I want to go and many time choices to choose from. Most always late on departure which makes it inconvenient if there’s a connecting flight
Michelle C.
5 reviews
Great experience recently, even when flights were delayed, reps personally sought out customers to ensure they were re-booked immediately. Awesome customer service!
Nashia C.
25 reviews
Globetrotter Expert Level 1
Always quick and easy boarding. Traveled internationally via this airlines, and they are very accommodating of my needs in-flight. Have always enjoyed the trips taken via this airline and would recommend it to others!
Rachel B.
Cloverdale, VA
46 reviews
my family has used AA for years now, even before they changed their name. My mom would for US Airways for 20 years so we've have always used them over any one else!
Colleen M.
Yorktown Hts, NY
68 reviews
Use them for our Hudson Valley Honor flights and the crew is super sweet! Always go above and beyond for the veterans making sure they board safely and are comfortable!
Molly M.
Minneapolis , MN
8 reviews
They lost out bag over the summer and were not sympathetic, they offered us $200 in credit and maybe paid for 1/3 is the items lost in the bag. Bag is still missing
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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