American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,974 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19974)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Nikita F.
Los Angeles, CA
94 reviews
Globetrotter Expert Level 1
Reliable, friendly service, American Airlines is an affordable flying option. Wonderful crew members and communicative pilots help make flying American a great option.
gaby v.
Pinecrest, FL
14 reviews
great staff, great airplane food, broad selection of destinations, comfortable leg room, decent prices, overall go above and beyond to assue their customers are happy.
kayli M.
united states
64 reviews
Purchased at: Online
The flight wasn't bad, it was pretty nice. All I had was cash though and for food or drinks they only take card, so I was unable to get food, and they lost my luggage.
Jenna W.
Doylestown , PA
145 reviews
Globetrotter Expert Level 1
Decent pricing, friendly staff and they usually are on time.
When there is any issue they are super nice and actually try to resolve it without causing you a headache.
Kayla W.
526 reviews
Ever since my husband and I started traveling together back when we first started dating, we have used American Airlines. We couldn't be more happier with their service.
Love flying American! Their first class is one of my favorites. They are so attentive, especially when we are flying with our baby. We have never had a bad experience. We highly recommended American to friends and family.
Christine M.
Longwood, FL
121 reviews
Globetrotter Expert Level 1
First time I had flown since I was 5 was to DC on American. It was a pretty pleasant experience. The flight attendant was so nice and comforting since I was super nervous
Catherine T.
Killeen, TX
116 reviews
Worst airline ive ever used ūüôÉ and ive only used this one and delta. First time I had issues with them they took forever when we were supposed to board and had turned off the plane before we got on and they couldnt find the pilot and when they found one he turned the plane on and the motors weren't working (after we sat on the plane for over an hour). They had no other planes I was forced to pay a rental car another night and go back to my girlfriends an hour away and miss work. Then next time I flew them they kept delaying the flight from 10am all the way until 10pm where they had a flight for me at 1030 but wait the next flight left at 11 (which was supposed to be the second flight) they ran late I missed it and I spent the night in the dallas airport because I couldn't afford a hotel for a night and all they said was well at least we got you out of killeen tonight instead of tomorrow I was mad and I was late to my pagaent so forget them their customer service was horrible
Allie V.
4 reviews
They are decent but they can be hella rude at times. I don’t use them that often cause I don’t travel that often but they get you from point A to point B which is all I can really ask for. So I am satisfied you could say.
Karrina P.
Chandler, OK
34 reviews
I like American Airlines but I honestly only fly with them when I need to. In comparison to other Airlines, they are not great but also not bad. Overall, they are just average.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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