American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,513)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Sabrina T.
76 reviews
I use to travel a lot to Oklahoma.. I had missed my flight cuz the plane I was on was late on landing... they found me another flight and upgraded my seat I was so thankful
Heidi F.
75 reviews
Globetrotter Expert Level 1
I have flown AA the most of any other airline. I appreciate the kindness of the employees. I appreciate the obscure locations they travel. I appreciate the cold drinks and snacks given. Keep up the good work.
Pearl W.
10 reviews
Gets ya where ya need to go. Generally affordable tickets to certain destinations. I only use American if Delta isn’t available....just saying. It’s like my backup airline.
Brittany K.
97 reviews
Globetrotter Expert Level 1
Only had a one time issue with this airline. We checked our carryon bags to provide more room for others and our luggage was misplaced and didn’t receive it until next day.
Nathalia P.
9 reviews
Sus aviones son muy viejos, no son cómodos,
la comida regular. Lo use la compañia para un vuelo internacional y no me gusto mucho, esperaba mas comodida y servicio de ellos
Britney B.
Altadena, CA
100 reviews
Globetrotter Expert Level 1
American Airlines isn’t my favorite but its not bad. Super affordable and gets you from point a to point b. The wifi isn’t free but thats not unusual. Still would recommend
Brenda B.
20 reviews
Globetrotter Expert Level 1
I have used this airline many times, even to foreign countries and have been happy with the service. Unavoidable circumstances do occur, but they have always made it right.
Sarah W.
Tipton, IN
12 reviews
I was on a flight from Heathrow in London to Chicago O’Hare. Long flight, but good customer service. The seating is not as comfy as some other airlines and they don’t have a ton of accommodations.
Zinab A.
Erie, PA
104 reviews
They are okay i only get on for a half an hour to an hour for that time it is good and comfy i don’t travel that much just very little costumer services are nice and helpful satisfied with them
Maria B.
San Antonio, TX
69 reviews
Globetrotter Expert Level 1
American is alright. I only fly American or United for work. Personally, I wouldn’t fly unless it was the only option. Like that you can pick your seat but seats are small.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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