American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,974 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19974)
Q&A (71)
Media (85)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Alicia N.
26 reviews
Globetrotter Expert Level 1
American Airlines is my preference when flying with the majors. I have never had an issue with booking, check in, or flights. The stops have been minimal and the prices were fair.
Jennifer P.
Sterling, VA
51 reviews
American airlines thus far is one of my favorite airlines to fly with.  The hospitality is grade A, they almost always offer a good deal, and the plane has a decent amount of room.
susan K.
66 reviews
Globetrotter Expert Level 2
Great airline (most of the time).  I have their credit card which earns me free miles and they are normally available to use at the times we are planning our yearly vacations.  Being a member of their frequent flyer program also gets us priority screening through the TSA which is very beneficial and appreciated.
Catherine O.
Decatur, GA
52 reviews
I really like American airlines. They give me snacks on board. They're not strict about the carry on items, and every flight attendant I've ever met has been friendly and helpful.
susan K.
66 reviews
Globetrotter Expert Level 2
Great airline (most of the time).  I have their credit card which earns me free miles and they are normally available to use at the times we are planning our yearly vacations.  Being a member of their frequent flyer program also gets us priority screening through the TSA which is very beneficial and appreciated.
Maddie H.
Orlando, FL
110 reviews
My mother used to be a flight attendant for American Airlines. I've never had a single bad experience with this airline, and it's great to know they treat their employees so well.
Beth M.
Hickory
26 reviews
The flights are typically on time, and not usually filled to capacity. I’m sure to find a convenient flight for my needs, flying several times a year. I do recommend this airline.
Hanna W.
Chicago, IL
327 reviews
i'm not a huge fan of planes, but i really liked this carrier. they accommodated everyone on the plane to the best of their ability and they made everyone feel as comfortable as possible.
Corie M.
Woodbury, KY
6 reviews
My family has used AA for years for both business and personal travel, both domestic and internationally. We are loyal because we are AAdvantage Frequent Flyer members, but on a recent trip booked with air miles, I was not allowed to use my status or standby services to board an earlier flight out of an airport that had flights leaving for my destination every hour. Also, I have noticed that the flight staff is not nearly as friendly as they used to be. Some of them are rude to passengers and act like they would rather be anywhere else. I have noticed recently that their fares have started to come down, which is great when I am working with work travel budgets. AA aircrafts are newer, nicer, and roomier. So while their service and loyalty programs might leave something to be desired, there are aspects that make them preferable to other airlines.
Emily O.
Fort mill, SC
20 reviews
I love that this is the largest airline in the US, meaning I can go almost anywhere direct on American from Charlotte. No complaints, good customer service and I would recommend!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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