American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,966 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19966)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Elizabeth C.
27 reviews
We’ve used American in the past but nothing good or bad stands out in my mind. It’s a pretty general airline but I do like the in-flight entertainment that is provided on the flight
analily c.
manteca california
37 reviews
Muy buen servicio desde el personal muy amables. Muy limpio . muy comodo. Solo quisiera que en todos los aeroplanos tubieran pantalla para poder virar peliculas escuchar musica etc.
Kim M.
77 reviews
I haven’t traveled too often but every time I do I use American Airlines. I have never had a problem with them! Always a comfortable flight and very friendly and helpful attendants.
Sabrina S.
Glendale, AZ
19 reviews
Globetrotter Expert Level 1
This airline is not bad but it is not great. I like the fact that you can pick out your seats beforehand. The customer service is not bad, it’s just not amazing.
Gypsie A.
Cameron, NC
21 reviews
I have been using American Airlines since my first flight in July 2016. It was a stress-free and smooth experience, so I have continued to book my flights through American Airlines.
Charles M.
2 reviews
On the routes that I have taken (PHL, ORD, SFO), American has had really great service. The negatives are the usual airline industry headaches - narrow seats, exhausting boarding. I use American pretty often and I am satisfied with their service.
Jenn L.
Long Beach, CA
43 reviews
American is by far my favorite. I always here horrible stories of cancelations and rude employees from other airlines and have never experienced wrong from American, unless it was out of their hands.
Chelsea A.
34 reviews
Always friendly crews. Their flights are very known for being a bit late or delayed, other than that this is the only airline I fly because of the vast amounts of flights available.
Shacara C.
Inman, SC
5 reviews
Great experience. Flight attendance were nice and very direct. There was a seat next to me that wasn’t booked. They didn’t give me a hard time for putting my phone and blanket there
Jackie L.
Anaheim, CA
115 reviews
My husband and I used American Airlines when we went on our honeymoon. We had a very pleasant flight. They offered food, drinks and entertainment and also gave us complimentary blankets.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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