American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,914 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19914)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Daphney J.
Jamaica, NY
50 reviews
On my flight to Florida the seat wear so close together I was so-uncomfortable. They didn’t even check to make sure everyone had there seat belts on. And the snacks were very limited
Jackee M.
Bradenton, FL
44 reviews
Have always been satisfied with American Airlines. I can't recall ever having a bad experience while flying with them. Yes there have been delays, but that's to be expected at times.
Lise B.
San Marcos, TX
12 reviews
Friendly service, reliable - makes traveling with 2 young kiddos easy. Love that they have non-stop flights from Austin to Phoenix. Great response to tweets if there’s ever an issue.
Jackie L.
Anaheim, CA
115 reviews
My husband and I used American Airlines when we went on our honeymoon. We had a very pleasant flight. They offered food, drinks and entertainment and also gave us complimentary blankets.
analily c.
manteca california
37 reviews
Muy buen servicio desde el personal muy amables. Muy limpio . muy comodo. Solo quisiera que en todos los aeroplanos tubieran pantalla para poder virar peliculas escuchar musica etc.
Shacara C.
Inman, SC
5 reviews
Great experience. Flight attendance were nice and very direct. There was a seat next to me that wasn’t booked. They didn’t give me a hard time for putting my phone and blanket there
Lindsey C.
88 reviews
Globetrotter Expert Level 1
Great service. They have always taken care of me. If I have had to fly standby and a flight attendant knew they made sure to give me snacks and drinks for my wait. Excellent service
Chelsea A.
34 reviews
Always friendly crews. Their flights are very known for being a bit late or delayed, other than that this is the only airline I fly because of the vast amounts of flights available.
Demaris S.
17 reviews
Globetrotter Expert Level 1
I do not use to travel with American Airlines. So, eventually I take one of this planes. For me AA does not has good value. I like that with Tmobile I can have free WiFi for 1 hour.
Ellie K.
Cedar Rapids, IA
15 reviews
I always have a good experience when I use American Airlines. They have a great reward program, friendly customer service & have never had a mechanical cancellation/delay. 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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