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American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,867 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19867)
Q&A (71)
Media (84)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Kristi G.
198 reviews
Globetrotter Expert Level 2
We haven't had any bad experiences with American Airlines, however we haven't had any great experiences that come to mind either! They have good customer service and we haven't had any issues - their seats are comfortable and roomy! 
Lichine J.
Chicago, IL
5 reviews
They have great service. Just be mindful of the weight of your luggage. Your luggage can’t go past a certain weight or it will be extra. Also, you have to pay for you bag to be checked.
Briana T.
Cedar Rapids
5 reviews
The one time I traveled with American Airlines I was satisfied with the service. I had no problem when I asked about my flight and the delay we had. I would fly American Airlines again. 
Angel L.
Miami Gardens, FL
165 reviews
I find that American flies to all the places that I either want or need to go. The service is good, but I think they should go back to the old ways and not just provide peanuts and drinks.
Koleta M.
Monticello
58 reviews
American airlines has been a good travel option for myself and my family on many occasions. I will continue to be a customer and appreciate the level of service I have always received!
𝖓𝖎𝖈𝖔𝖑𝖊 G.
Las Vegas
15 reviews
As much as I’d like to give AA 5 stars, I can’t. The seats are uncomfortable, the plane was dirty, and the employees weren’t too kind either. I hope nobody else had to experience this.
Alex G.
San Diego
39 reviews
Globetrotter Expert Level 1
The airline was always on time, and I have never eperienced a flight delay. I will say the service in flight was lackluster at best. I prefer to fly other airlines when possible. 
Shaleen G.
12 reviews
Probably have the most available and affordable flights. I would appreciate an online bag check option. Customer service is alright. I haven’t had a great or a terrible experience yet.
Simone A.
Seattle
13 reviews
I have flown American Airlines and I have never had any issues with the airline. The staff is usually friendly and the flights are rarely delayed. The planes are usually clean as well.
Laura P.
135 reviews
Globetrotter Expert Level 1
American Airlines is seriously my favorite! Always great customer service, food and drinks are awesome and not too overpriced plus you get your own lounge if your a 1st class passenger
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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