American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,901 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19901)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Josephine G.
18 reviews
This company is very gentle with everybody. The service is very nice. Everything is awesome the seats, the bathrooms. I don’t travel frequently but I want to travel again in this airline. I’m very satisfied.
Jessica L.
Windermere , FL
55 reviews
I’ve had a good experience with this airline. When one of our flights was delayed, they held our connecting flight on the ground for a little longer so we could make our connection home!
Samantha T.
Summit, MS
90 reviews
My preferred airline choice. Fantastic customer service. Free beverages and pretzels. If a problem occurs they intend to resolve the issue. I use them quite often, especially for my husband. Highly recommend!!
Lindy S.
Windsor, CO
62 reviews
Globetrotter Expert Level 1
I’ll mainly only fly AA for work or if they’re the only direct option. I prefer other airlines (Southwest) when flying with my family. Their customer service is okay but nothing special.
katherine r.
14 reviews
very comfortable and accommodating even in basic cabin. having to pay for checked bags is a little annoying but you can get away with not having to by using a carry on and personal item.
Abby C.
Tallahassee, FL
83 reviews
I’ve never had an extremely pleasant experience with American Airlines. Flights generally have layovers, decent prices, but there’s always a problem. You always get delayed or something!
Monica p.
Chicago, IL
138 reviews
Globetrotter Expert Level 1
Starting from staff this company is amazing. They will approach to you if you need help, customer service is very helpful if you have any questions. The plane seat are very comfortable.
Cecilia M.
Fort Smith
24 reviews
Globetrotter Expert Level 1
Recommend, my favorite airline. Very comfortable and customer service is the best. Specially when flying internationally they make the flight go fast flight attendants are very friendly
Chelsea S.
24 reviews
American Airlines is a decent airline. Depending on where you are going the prices are reasonable. There are a lot of options for destinations, more than some of the cheaper airlines. Service is as expected
Edeline S.
New York, NY
56 reviews
American Airlines is a great airline that has always been reliable for me. I have taken this airline many times before and I do not really have any complaints. Customer service is okay.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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