American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,962 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19962)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Rocky M.
Fairfield, OH
52 reviews
Globetrotter Expert Level 1
AA is my choice if Airlines. I travel for work and AA has the best prices and the service is quality. I have had some issues but they have made it right. Also - the mileage program is great!
Peyton S.
43 reviews
I’ve never had a problem with American Airlines. I’ve always had great customer service and never missed a flight. I use this airline probably twice a year at least and have been satisfied.
Michelle P.
Fort Worth
35 reviews
Love the large number of flights and destinations but I have had some big problems with delays and missing my connections with American. Also the basic economy can be really rough sometimes
tabitha S.
21 reviews
The wait and clearance is always a smooth process! People were very friendly with me and I did not have any issues with my seats.

I do not fly with them often but have always been satisfied
sammi m.
north bruswick
78 reviews
Purchased at: Chicnico
This flight really surprise me- it was great!! Was planning to take ANA but this was better deal for us time wise n value. Everyone very helpful on this long journey..I really loved its so much ...i always prefer American airlines..
Jenna P.
Cheswick , PA
126 reviews
I use them for quick flights only a state or two away and without my kids. Not sure if it's the best way to fly with a whole family. But it's clean quick and always on time pending weather.
Sheena Jhoy S.
Sacramento, CA
23 reviews
Globetrotter Expert Level 1
I only give them 3 stars due to having to pay for bags both ways. I don’t think we, as passengers should have to pay for our bags. Prices vary depending on the time of year and destination.
Raquel B.
Laredo, TX
45 reviews
Got us where we needed to be at said time without interruptions. It was our first time using it and we were satisfied. As long as you get there early, you should be fine. Overall satisfied.
Janice J.
4 reviews
It was from tokyo to los angles. Not the best seats but the service was okay and so was the food. The entertainment is pretty updated. The same time as i search on the way to get on my way back home for a sec and the food waste management area and in his 
Aliza A.
Flushing, NY
157 reviews
Globetrotter Expert Level 1
Pretty good airline.
It did it’s job, got me from location to location.
It was pretty comfortable.
The only reason I gave it 3 stars was because of the costumer service which pretty much sucked.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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