American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,988 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19988)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Tiffany G.
19 reviews
American Airlines has been pretty good to me. The first flight we took last month was on time but fully packed with people. The second flight we took was delayed. However, even with the delay that worked hard to get us off the ground as quickly as possible. 
Renee H.
3 reviews
On time , quick to board and quick to unload. I have had only good experiences flying with them. I would recommend flying early mornings they offer better flights during the mornings, i think.
Chelsey F.
Mesa, AZ
56 reviews
American Airlines is my go to company for flights. I have their rewards card, and have earned many miles by using it. I’ve always had great customer service and have been very satisfied with them.
Bya B.
Antelope, CA
12 reviews
The airline s pretty basic. No real amenities and the employees do not have any customer service. Everyone that worked for them all seemed really annoyed and like they do not want to be there.
Briginette A.
Miramar, FL
78 reviews
Globetrotter Expert Level 1
American Airlines is good. The only thing I don’t like is the fact the there is no extra room and the planes feel outdated. Customer service is not that bad. My favorite part of flying with AA is their App.
🌺Annette 🌺.
20 reviews
Globetrotter Expert Level 1
I’ve travel with American Airlines for over 35 years. The airline has lots of flight options from my home airport to almost anywhere i want to go. Flights arrive on time and staff is friendly.
Caitlin S.
15 reviews
Globetrotter Expert Level 1
Overall good airline. Never had an issue and nothing particularly great or bad to note. Overall I fly with them once or twice a year and get where I’m supposed to go with no noticeable delays.
Kaylee P.
Noblesville, IN
44 reviews
Globetrotter Expert Level 1
AA is a great airline if you’re looking for a fast, cheap flight. Their customer service is exceptional and has made it easy for me to get where I need to go. I don’t use AA that often, but I use it whenever someone else pays for my flight! Great airline.
Terra I.
12 reviews
Globetrotter Expert Level 1
Everything was as one would expect on a flight. It was overnight and the flight was smooth and quiet enough to sleep most of the way, so we arrived ready to start our vacation. They weren't able to accommodate my vegan meal preference even though I requested it when tickets were booked, so they lost one star
Anakaren R.
Vista, CA
55 reviews
They were clean, friendly. I forgot my earphones at home and they gave me a pair and saved my life! They had a good selection of food and drinks. They also had good selection of entertainment. Would fly again and would recommend
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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