American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,953 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19953)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Madison M.
Harrington, DE
45 reviews
This airline is fine for a small getaway but they are not very friendly. The baggage charge will kill you also. I would rather fly southwest if possible. Again this airline never really impressed me.
Stephanie G.
New York, NY
46 reviews
I fly to Dallas frequently so I usually take an American airline flight. I can’t even count how many times I’ve been delayed for hours upon hours and I’ve even had my flight cancelled a couple times.
Diane S.
28 reviews
Great customer service , Their flexibility and attentiveness is something I will never forget. The plane is very clean and the attendants are very nice to me and my kids.The legroom was exceptional.
Kaylie B.
Cushing, OK
78 reviews
my experience was pretty good! aside from a semi rude stewardess, the seats were comfy and the ride was smooth. i have only used AA one time but would be willing to buy another trip with this company
Amber L.
173 reviews
I have No Complaints... I'm on the buddy flying list!! So me and my 2 free suitcases are all smiles over here!! But all honesty... Most of the staff I have encountered are courtesy and helpful ppl.
Sarah F.
20 reviews
Globetrotter Expert Level 2
Frequent flyer with American Airlines because they’re generally the best major airline to fly. Clean, considerate, helpful customer service, and they always ensure you make your connecting flights.
Javier H.
Kansas city, MO
8 reviews
This Airline is very reliable, has very good offers and is well know so around the world. The staff is very friendly and are always willing to assist on any special accommodations that you request.
Melanie J.
122 reviews
Globetrotter Expert Level 1
Nice flights and choices of flights. Staff is friendly. Only use every once in a while because they are more expensive than spirt. Love the snacks and leg room. Overall can’t complain about the service.
Mireya B.
Arlington, TX
97 reviews
American Airlines was alright! It wasn’t the worst but wasn’t the best. My family usually prefers it though because their service is better than most airlines and more efficient. I would recommend!
Cira M.
San Pedro , CA
67 reviews
I have a bad taste in my mouth from my last AA flight (JFK-LAX). I flew with my dog on board (small dog, paid the fee, put him in the proper carrier and stowed him under the seat). Because he was stowed under my seat I couldn't put my feet under the seat in front. The woman sitting in that seat reclined her seat (she was sitting in an emergency exit aisle) all the way and the seat was actually pressing on my knees! It was uncomfortable, but I dealt with it... until she turned around--her face only inches from mine--and hissed, "I'm trying to sleep and you're jamming your f***ing knees into my back!!!" I was shocked! I didn't know what to say! I stammered, "I'm sorry--I didn't mean to." The man seated next to me said, "look--lady--your seat is resting on her knees and her dog is under her seat so she can't move them." The woman turned around in a huff and began complaining to the flight attendant. It was then that I noticed her AA wings and badge! The woman who was so rude to me was an off-duty flight attendant wearing her uniform under a zip-up sweatshirt!!!! I was appalled! When I got home I wrote AA a letter with my flight and ticket info and seat number to let them know of this woman's behavior. I never even got an apology!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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