American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,914 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19914)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
My only complaint with American is the $$. If not for that, it's 5 stars all the way. I always love the airline attendants, they are on point with the drinks and service, and the seats are comfortable.
Sydney •.
La Mesa, CA
6 reviews
American Airlines always has such great deals on flights! I've flown with them over a dozen times, at least once a year. They are always great and accommodating. I will continue to use United Airlines!
Kellie E.
Writsvlle Bch, NC
92 reviews
I always have a good flight experience that is easy, comfortable, and affordable. I love their app and the free WiFi that they offer when you are in-flight. I have never had a bad experience with them.
Lu C.
Irving, TX
48 reviews
Globetrotter Expert Level 1
I've experienced some trouble with luggage win this airline. Overall, it's a good airline and gets the job done when traveling. The food is okay (for airline food) and the staff can be friendly or not.
Aubrey M.
9 reviews
Consistent airline. I don’t have any complaints. I know they are one of the airlines that always blow up negatively on social media. I have never had a bad experience with them. Pricey but comfortable.
Kathy K.
32 reviews
Overall satisfied. I don’t fly them regularly but I’ve had good experiences in the past. I have flown domestic & international with them. Customer service is good. Have upcoming trip to Spain with them
Zineb Y.
Mooresville, NC
230 reviews
A bit pricey compared to other airlines. You can upgrade your seats for an extra fee. You can select your seat as well. They have first class which is amazing giving you unlimited drinks. Their Stewarts are nice.
Nayla C.
Whittier, CA
71 reviews
This airline is just that, an airline. Nothing special or extravagant about it. It’s customer service reps are not the nicest and depending if you’re lucky, you won’t get the plane that’s from the 80s.
Safania R.
Halethorpe, MD
109 reviews
Pretty fair. You only get complimentary drink if you fly around US but you get complimentary when you fly international. Cant expect much from the food. I got sick because of it. I flight from New York to Singapore
Daniella M.
San Antonio
88 reviews
Globetrotter Expert Level 1
I love the complimentary drinks that are provided when flying. The staff is very nice and personable. I love the comfort I have when flying with you guys. This is my go to company to fly with. Thanks!!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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