American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,945 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19945)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Tiffany M.
White, SD
101 reviews
I transferred onto a flight from a different airline and the people at the desk in the front of the airport were so understanding and helpful in pointing me in the right direction, I'll fly with them again
Tammie W.
Brookhaven , GA
11 reviews
Globetrotter Expert Level 1
They’re good. They have a decent first class. Overall compared to other airlines they are in the middle. I’ve used them a few times. Pro they update customers to first-class, but it doesn’t always happen.
Luz G.
Westlake village
86 reviews
For some trips I have had to fly American Airlines and they are very good, prices I wish they were a tad lower but for one of the airlines that have been in business for a long time they do not disappoint.
Angeli J.
42 reviews
When I travel, my husband and I always fly with American Airlines! They have great costumer service and clean planes. Occasionally their planes get delayed but only for 30 mins max. I love flying with AA!
Jhovana M.
Burton, MI
151 reviews
A very good company. I’ve only flown with them a handful of times but I always make it to my destination. The only thing I don’t like are the amount of layovers they have. But other than that they’re good!
Tia D.
Bethany , OK
48 reviews
I will never use this airline again. They mess up your times purposely run late and make you miss the connecting flight and don’t care what’s going on or try to help you. Awful airline I would steer clear.
Katie C.
Citrus Hts, CA
75 reviews
Globetrotter Expert Level 1
American is a pretty good airline but I feel like they are getting more expensive. I flew then just yesterday and there was a flight delay and a gate change but no real reason why. I still recommend them
Katherine S.
N Charleston, SC
54 reviews
I love traveling with American Airlines because the attention they give it’s so good and kind and the airplane it’s also comfy. I am a regular client and I absolutely recommend using this airline anytime
Niccola W.
Mesa, AZ
10 reviews
Globetrotter Expert Level 1
Sometimes the flight attendants aren’t always the most pleasant people. I often fly American because it’s the cheapest flight. I would recommend more customer service training for their flight attendants
Isabella B.
205 reviews
Globetrotter Expert Level 1
Flown on this airline all my life and love it. The staff are always so nice. In economy theres not much leg room but other than that its very nice. First class needs a bit of touching up but its super nice.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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