American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,914 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19914)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Luz G.
Westlake village
86 reviews
For some trips I have had to fly American Airlines and they are very good, prices I wish they were a tad lower but for one of the airlines that have been in business for a long time they do not disappoint.
Angeli J.
42 reviews
When I travel, my husband and I always fly with American Airlines! They have great costumer service and clean planes. Occasionally their planes get delayed but only for 30 mins max. I love flying with AA!
Jhovana M.
Burton, MI
151 reviews
A very good company. I’ve only flown with them a handful of times but I always make it to my destination. The only thing I don’t like are the amount of layovers they have. But other than that they’re good!
Alexx A.
Salt Lake City
72 reviews
Globetrotter Expert Level 1
American Airlines is a decent airline. I haven’t necessarily had any issues on American Airlines but rather I choose to fly Delta because the experience is better and I feel more comfortable on the plane.
Tia D.
Bethany , OK
48 reviews
I will never use this airline again. They mess up your times purposely run late and make you miss the connecting flight and don’t care what’s going on or try to help you. Awful airline I would steer clear.
Esmeralda S.
13 reviews
Luggage prices keep going up! Good thing is that carry on is included. Price varies, but they usually provide good prices and service! Small seats (and sometimes no onboard entertainment) but good overall.
Vilma M.
MN, United States
36 reviews
I like AA for long trips, I traveled once with them and had no big problem. I only hope that they increase food service for long flights because there is other airline that works better for similar prices
Amber P.
Elmendorf Afb, AK
2 reviews
I love flying AA. I rarely have less than great experiences. The staff is always friendly. I am never delayed or disappointed. I always win the seat lottery too. They are always my first choice in flights.
Meenal T.
Beavercreek, OH
24 reviews
This is the airline I use most frequently. I have experienced delays a few times, which is very inconvenient. However, overall it is reliable. With t mobile, I can text and use Wi-Fi on the plane for free.
Sari A.
40 reviews
This is my favorite airline in the US. The planes seem a little more spacious and the flight attendants are always so nice. They tend to run on time and will be courteous if your rushing to catch a flight.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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