American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,573)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Ryann H.
Anderson, IN
43 reviews
When our flight got delayed 4 hours from the DR, American was so great about getting us all direct flights to our final location when we weren’t going to make it to the location all of our flights were out of.
Chelsea G.
46 reviews
Globetrotter Expert Level 1
The puddle-jumper out of TRI is loud and bumpy. As much traffic that comes in and out of TRI you would think they’d use a jet like Delta! Only perc was the price was cheap but I’d rather have an updated plane.
Nicol D.
Germantown, MD
20 reviews
I've never had a bad experience with American Airlines. Always on time, always friendly and willing to help.  Bag fee is a lot but I can always get a direct flight to my destination with them.  
Amanda N.
Orlando, FL
2 reviews
Attendants were very accommodating when I missed my flight. The overall experience flying with American Airlines was pleasurable. I would definitely choose to fly with their company again in the future! 
Paulina A.
7 reviews
I am a frequent traveler in this airline! What I like about it is that they have a lot of flights to several destinies in the usa and the prices are not expensive. I would recommend this airline to my friends
Itza H.
27 reviews
They were an okay airline. Not great, not bad. Used a couple of times for minor flights about an hour or less. It’s pretty reliable with mediocre customer service from employees. Overall, they do an okay job.
Anakarent M.
Keller, TX
3 reviews
I love American, they are always usually pretty accomodating especially when my carry on doesn’t fit in one of the binds above or it fills up quickly. They have no problem putting under the plan at no cost!!
Janelle G.
218 reviews
Globetrotter Expert Level 1
American Airlines is a great company! They will accommodate you if something is messed up with your flight on their end. They are very helpful. They usually provide good food and have a good movie selection.
Taylor P.
Saginaw, TX
78 reviews
AA flys everywhere! They are a little pricier but I have never had any issues with their service. It’s been awhile since I have flown American but I would definitely recommend to those willing to spend a little more
Josephine C.
Tega Cay, SC
162 reviews
Globetrotter Expert Level 1
American is on the pricier side, but they do have really good customer service. Also, they have great rewards with their credit cards. I fly American the majority of the time. Their planes are also spacious.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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