American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,646)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Victoria W.
7 reviews
My favorite company to fly international. Great customer service and relativity comfortable seats.
Ann O.
Plantation , FL
98 reviews
Globetrotter Expert Level 1
I have not had many good flights with American. They are constantly delayed and doing last minute gate changes. The only reason I fly with them if for their two pet policy
Maheen S.
9 reviews
Better than others. I’ve experienced delays every time I’ve traveled with American. I travel back and forth to Chicago quite a bit and it’s never really been due to weather.
Mia C.
Moon Township, PA
218 reviews
My parents both used to work for US Airways. American is nice, but the airlines are not like they used to. I can’t complain because it’s better than others, but still. I will say it just depends on your flight attendant. I always fly American Airlines.
Christine K.
11 reviews
Our most recent flights on American Airlines were actually not entirely terrible. Our flights were on time, which is somewhat unusual, so it was a nice surprise. Our first flight was on old equipment that didn't have USB ports available, so that was a bummer, but it was just on a short hop to DFW from LIT. Our longer flights were well equipped.

Deducted a star because they were out of food for purchase at lunchtime, which just isn't acceptable. They know how many passengers they have. They know which food items are most popular. This should never happen. 
annaklemperer K.
65 reviews
Globetrotter Expert Level 1
American is a good airline. They usually have pretty good rates and their planes are clean and well maintained. Honestly I have nothing bad to say about American but also nothing exceptional. Would recommend but would not say they go above and beyond.
Paola B.
White plains, NY
12 reviews
They’re always organized, polite and clear with the informations. I’ve been traveling a couple of times with them and was really nice
jordan m.
54 reviews
Globetrotter Expert Level 1
I have never had any issues! My flights have always been on time. I would recommend getting American
Scheila M.
Columbia, MD
33 reviews
Globetrotter Expert Level 2
I have traveled with American Airlines many times domestically and internationally and I’ve always have good things to say about my experiences with AA company. The staff is always friendly and attentive, the food is good and they do their best to stay on schedule.
Kelsey R.
Richmond , TX
17 reviews
Pretty good. Organized for the most part, but could be more put together. Could be better but could be worse....
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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