American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%
(20,416)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,416)
Q&A (71)
Media (87)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Noelia A.
San Juan
43 reviews
horrible experience, so much so that I have not used american airlines again since many years ago, they may be inexpensive or not as expensive as others but the service is horrible and loosing of the bags so many times is just not acceptable. I will not recommend anyone travel with them
Allison E.
47 reviews
Globetrotter Expert Level 1
The food in-cabin...not enough. But it does have a nice selection of movies, music and tv.

Also the wifi on plane, it is good.

I use this when i’m traveling from USA to DR, it doesn’t made me wait a lot on line, but they can get better thing for the food time.

Also it is kind of expensive the menu there.
Kim N.
Miami
2 reviews
Very comfortable, great customer service,  whenever I travel I tend to use is airline,  I don't travel that often probably 2 or 3 times for the year, 
Kristina J.
137 reviews
Globetrotter Expert Level 1
The only thing I really like about flying with AA is that I accumulate points. The planes I’ve been on have been smaller and there isn’t much leg room. My boyfriend lives in California and flights with AA are usually cheaper so that’s one of the main reasons I’ve ever flown with them.
Fernanda C.
Miami, FL
109 reviews
I love American Airlines, i love the service that i get every time i fly with them. I would recommend it with eyes closed. Great price and amazing customer service.
Nikha M.
12 reviews
American Airlines is okay. I prefer Caribbean airlines but that wasn’t an option. American doesn’t serve food :( and I’m a hungry person. Flights are usually on time. And flight attends are always nice. Don’t love the not getting food and the small seats other than that it’s fine
Itzs L.
22 reviews
By far the best airline experience I have EVER had. The most amazing flight attendants I have ever met and the best plane I have ever sat on. I cannot put into words how much I loved this flight experience and how much it meant to me. This was my first time to LA from London, I got into the plane and straight away felt so comfortable by the way that I was greeted into the plane. I have sat on so many airlines and have never felt so happy with my treatment. It was truly amazing. The flight attendant and I, had a great experience, we spoke endlessly and even sat together and ate and gossiped. This really made my flight feel so good and made me so exited to go on holiday, because the flight attendants are the first point of contact for the holiday so it's really important that they are welcoming.
This flight was a 10 hour flight and I cannot explain to you how amazing it felt that it only felt like it was 5 hours because of the smooth ride, the delicious food that was given to us. There was not one point that I felt hungry, food was served at the right times and tasted so good.... and what's more is that the food was left on the side for seconds! If there was enough food we could help ourselves to more! This was just the best thing ever.
I really loved American Airlines, for the long flight that it was. It was so comfottable, the seats were great as well as he staff and I would recommend and ONLY fly by American Airlines again!
Camila C.
Panamá
15 reviews
Excellent custom service! Always feel comfy and mostly if it’s a 6 hour flight!
I don’t travel that much, that’s why every time I got the chance I use this airline
Michael O.
162 reviews
Globetrotter Expert Level 2
My flights on American have been uneventful - they're not as bad as United, but definitely a lower end airline and the experience matches this. Nothing special, just a basic corporate bus line in the sky. I would choose other airlines before I would book with them if possible.
gifted m.
London, London
45 reviews
Wi-Fi on a plane... yup AA does that! Cater for yall people... yup AA does that! Always giving you food and drink.... yup AA does that! Latest movies... they do it again
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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