American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,542)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Mommy A.
83 reviews
My go to airline company. Whenever I travel I look for AA since everything runs smoothly with them.
Amanda V.
21 reviews
Updated aircrafts for international flights and some domestic. Enjoyed the service but food could be better
Kara H.
37 reviews
We have recently started traveling. We have flown America both times we went on vacation and been pleased. The flight was comfortable, no issues while traveling and no delays. We will use them again.
Alyssa R.
New York
5 reviews
I love flying with American Airlines definitely one of my go to airlines I’ve have such bad experience with other airlines but customer service for this airline is top
Mary m.
Reading, PA
119 reviews
We’ve flown with AA for years never had a problem. The staff has always been very respectful and polite highly appreciate that.
Sandi C.
23 reviews
Globetrotter Expert Level 1
This is a good choice if you are looking for a low-budget airline.  On the smaller planes, they take your carry-on to store underneath.  Also my flight was cancelled and also had one that was delayed.  For this reason I give 3 stars.
Francheska D.
91 reviews
Their service has slowly been declining, understandably so as it seems to be down sizing as a company. Still, it’s my go to airline for traveling to florida.
Bryan B.
1 review
Always had some kind of issue with American Airlines and they never attempted to resolve it.
The one time they did try to resolve a problem. By refunding me my money back. 3-4 months later they decided to charge my credit card for the exact amount they refunded me without notifying me. When I called them asking why the charged my card no one had any answers. After a week of calling and no answers, I notified my bank and they took care of everything.
Allie W.
Woodstock, GA
19 reviews
I use this when I fly on points. They aren’t as nice as delta but it’s still the next best choice for me. I like that there are hubs all over.
Jamie S.
33 reviews
The new planes are really nice, I like that each seat has a TV with pretty good movie selection. Seats are comfortable and I love the foldable flaps on the headrests. The flight attendants are always friendly & accommodating.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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