American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,565)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Anissa T.
Louisville, KY
86 reviews
Globetrotter Expert Level 1
Flight was on time with great service! The staff were friendly and helpful. They have great partner airlines which makes it easy and stress-free to get to where I want!
Gaby R.
6 reviews
Whenever I book with them I usually always end up having a problem. I always try to refrain from booking with them. Customer service isn't the greatest either when the canceled my flight it was very hard to try to communicate with the company.
Shakira T.
Passaic, NJ
26 reviews
I flew to Miami from NJ . I supposed to be 3 hours got there in 2 1/4 that made me extremely happy . From that day on that’s the only Arline company I use
Kaylin B.
72 reviews
Worst experience of my life. Would never recommend this company to anyone. I was traveling to see my marine and had the absolute worst experience with two flight delays. I never ended up at my final destination, and then I was never compensated for the rental car I had to purchase to get to my final destination. Do not travel with this airline!!
Annie P.
Ann Arbor
18 reviews
Globetrotter Expert Level 1
although the seats are OK, i’ve had a delay every single time i’ve flown with American airlines.
Danna M.
Haverhill, MA
86 reviews
Everything costs money. They no longer provide free meals on planes. They don’t give you blankets or pillow for free like they used to. You have to pay for your checked bag. It’s not the same. I wouldn’t fly with American Airlines. Comfort and convenience is everything. American Airlines Airline Company
Cristel L.
44 reviews
Globetrotter Expert Level 2
American Airlines is a pretty good air line to fly with. Last time I still good take some luggage in the cabin without charge. They do give you a complimentary drink and snack. And service is pretty good. Sometimes a bit higher on the price
Phebe O.
23 reviews
Domestic- Awful ridiculous checked bag fees and so many delays. Internationally, it's pretty decent especially if your going towards the Caribbean for the holiday season.
Ǥαвяιɛℓα И.
7 reviews
Globetrotter Expert Level 1
I love checking in on american airlines because they make it so simple.  Favorite part is the space in the seats.  Great customer service experience. I have used it 2 every 10 flights I book.
Trav D.
Selma, CA
3 reviews
Flown several times with them over the years always have been pleasant flights since I am taller they always let me sit in exit row
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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